---
title: "Mapio Taith Cwsmer | Customer Journey Mapping"
ocid: "ocds-kuma6s-154602"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-154602"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-154602.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-154602.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "GRWP CYNEFIN"
published: "2025-08-12"
---

# Mapio Taith Cwsmer | Customer Journey Mapping

Buyer: GRWP CYNEFIN  
Current stage: Award  
OCID: ocds-kuma6s-154602

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-154602)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-154602.json)

## Summary

Grwp Cynefin, based in Caernarfon, has concluded the award stage of a procurement process titled "Mapio Taith Cwsmer | Customer Journey Mapping". This tender falls under the services category, specifically IT services. The procurement process sought experienced companies to undertake a comprehensive customer journey mapping process, with the contract being signed with Prodo Social Software Ltd on 16 July 2025. The procurement invitation was competitive, receiving a total of seven proposals.

This procurement presents significant opportunities for businesses specialising in IT services, consulting, software development, and customer experience analysis. Organisations with expertise in these fields could leverage such contracts to enhance their portfolios and expand market presence. SMEs focusing on digital transformation and customer experience enhancements would have been ideally suited to compete in this tendering process, highlighting their capacity for innovation and adaptability. The contract's focus on customer journey mapping offers long-term strategic growth for businesses involved in delivering cutting-edge solutions to public sector buyers like Grwp Cynefin.

## Notice

Mae Grwp Cynefin yn gwahodd tendrau gan gwmniau profiadol i ymgymryd a phroses mapio taith cwsmeriaid gynhwysfawr. Grwp Cynefin is seeking proposals from experienced companies to undertake comprehensive customer journey mapping process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=154602 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GRWP CYNEFIN |
| Locality | CAERNARFON |
| Post town | Llandudno |
| Postcode | LL54 6LY |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL32 Gwynedd |
| Local authority | Gwynedd |
| Electoral ward | Pen-y-groes |
| Westminster constituency | Dwyfor Meirionnydd |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRODO SOCIAL SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Aug 2025 at 16:12 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=154602

## Notice URLs

- http://www.grwpcynefin.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-154602. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-154602.json.