--- title: "Holding Difficult Conversations training" ocid: "ocds-kuma6s-155676" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-155676" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-155676.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-155676.json" source: "Sell2Wales" current_stage: "Tender" buyer: "CYNGOR GWYNEDD" published: "2025-09-12" --- # Holding Difficult Conversations training Buyer: CYNGOR GWYNEDD Current stage: Tender OCID: ocds-kuma6s-155676 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-155676) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-155676.json) ## Summary Cyngor Gwynedd, currently in the tender stage, is seeking a service provider for its "Holding Difficult Conversations" training programme. The initiative is part of the council's effort to equip its managers and team leaders with crucial skills and confidence to manage challenging conversations effectively. This contract falls under the services category, specifically focusing on personnel-training services, and management training services, and is geographically centred in Caernarfon, Wales. Interested parties must submit their electronic responses by 12:00 noon on 10th October 2025, with the award expected to be finalised by 31st October 2025. Notably, the council maintains a bilingual policy, thus requiring the training to be delivered in both Welsh and English using an open procurement method. This tender presents a valuable opportunity for training providers specialising in management and personnel development, particularly those equipped to deliver bilingual training. Firms focused on enhancing communication skills and conflict resolution would find this contract aligns well with their capabilities. The specified requirements for the bid include delivering practical, face-to-face training sessions with a focus on developing skills pertinent to difficult workplace conversations, presenting a growth opportunity for businesses that can tailor their offerings to meet these needs. The ability to conduct role-plays and group discussions as part of the training would also be advantageous for potential bidders. ## Notice Cyngor Gwynedd needs to commission a provider to provide holding difficult conversations training.Many of our managers and team leaders say that having difficult conversations with staff is one of the hardest aspects of their role. From time to time, they have to face conversations with their staff that they anticipate will be challenging and difficult, and they feel they lack the skills to conduct them effectively. Situations like these include dealing with underperformance, unacceptable behaviour, investigating reports of bullying, giving feedback, refusing to collaborate effectively with colleagues, or handling personal and sensitive issues.The aim of this training is to introduce a range of practical techniques to support them in having meaningful and constructive conversations.The Council wishes to appoint a provider who can deliver the training in Welsh and English.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=155676.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The purpose of this training is to provide the knowledge, skills, and confidence for the Council's managers and team leaders to hold difficult conversations in a professional, empathetic, and constructive manner, reducing tension and encouraging understandingThe main requirements of the training include:- Identify what types of conversations can be difficult and why- Focus specifically on developing the skills to hold difficult but effective discussions with staff- Empower individuals with the knowledge to handle difficult conversations confidently- Offer a range of techniques to help managers and team leaders deal with difficult conversations effectively- Identify the key communication skills needed in challenging situations- An opportunity to practise skills in realistic scenarios through role-play or group discussions-Half-day event (maximum of 3.5 hours)- Face-to-face training(WA Ref:155676) ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=155676 | | Notice type | S2W Notice - Website Invitation to Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Sep 2025 | | Submission deadline | 10 Oct 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Not specified | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CYNGOR GWYNEDD | | Locality | CAERNARFON | | Post town | Llandudno | | Postcode | LL55 1SE | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL3 North Wales | | ITL 3 | TLL32 Gwynedd | | Local authority | Gwynedd | | Electoral ward | Canol Tref Caernarfon | | Westminster constituency | Dwyfor Meirionnydd | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 80 - Education and training services ### Codes - 79632000 - Personnel-training services - 80500000 - Training services - 80532000 - Management training services ## Release History - 12 Sep 2025 at 13:39 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=155676 ## Documents - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP543947&idx=1 12th September 2025 - Holding Difficult Conversations Training - https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=SEP543947&idx=2 12th September 2025 - Hyfforddiant Cynnal Sgyrsiau Anodd ## Notice URLs - https://www.sell2wales.gov.wales - https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=155676.The - https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-155676. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-155676.json.