---
title: "Supply, Installation and On-Going Support and Maintenance of Total Connect"
ocid: "ocds-kuma6s-156292"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-156292"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-156292.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-156292.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "CAERPHILLY COUNTY BOROUGH COUNCIL"
published: "2025-09-30"
---

# Supply, Installation and On-Going Support and Maintenance of Total Connect

Buyer: CAERPHILLY COUNTY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-kuma6s-156292

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## Summary

Caerphilly County Borough Council has completed a procurement process for the "Supply, Installation and On-Going Support and Maintenance of Total Connect" to be utilised by the Council's Housing department. This contract, valued at £1,565,218.76, was directly awarded to TotalMobile without a prior competitive tender, under the Crown Commercial Services (CCS) G Cloud 14 framework. The procurement was classified under the industry category of services, specifically for SaaS licences associated with Mobile Working, Scheduling, Order Management, and analytics, to be delivered at Penallta House, Tredomen Park, Ystrad Mynach. This award was finalised on 30th September 2025 in line with Regulation 33 of the Public Contracts Regulations 2015.

This tender offers substantial growth opportunities for large businesses focused on providing advanced digital solutions for public services. Companies with expertise in software as a service (SaaS) platforms, especially those delivering mobile working capabilities, order management systems, and data analytics, should find similar frameworks attractive for future prospects. Businesses that can demonstrate robust technical capabilities and scalability will be well-placed to engage in similar government contracts, particularly under the existing G Cloud framework. Additionally, the procurement process exemplifies how established frameworks can facilitate direct awards, allowing efficient contract execution and fostering strategic partnerships.

## Notice

Supply, Installation and On-Going Support and Maintenance of Total Connect for use by the Council's Housing department. Including Mobile Working, Scheduling, Order Management & analytics.

### Lot Information

Lot 1

Caerphilly CBC direct awarded a contract to Total Mobile Ltd under the Crown Commercial Services (CCS) G Cloud 14 framework for the Supply, Installation and On-Going Support and Maintenance of Total Connect. The contract includes SaaS licences for Mobile Working, Scheduling, Order Management & analytics and professional services.

Options: Caerphilly CBC reserve the right to purchase the asset management module if required during the contract period.

### Procurement Information

This contract was awarded via direct call-off under a pre-established framework agreement in accordance with Regulation 33 of the Public Contracts Regulations 2015. All terms were set out in the framework and the supplier was selected without reopening competition.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=156292 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,565,218 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAERPHILLY COUNTY BOROUGH COUNCIL |
| Additional buyers | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Locality | HENGOED |
| Post town | Cardiff |
| Postcode | CF82 7PG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Taff's Well |
| Westminster constituency | Cardiff North |
| Delivery location | TLL16 Gwent Valleys |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOTALMOBILE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services
- 72267100 - Maintenance of information technology software

## Release History

- 30 Sep 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=156292

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=SEP548761
  Supply, Installation and On-Going Support and Maintenance of Total Connect - Supply, Installation and On-Going Support and Maintenance of Total Connect for use by the Council's Housing department. Including Mobile Working, Scheduling, Order Management & analytics.

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-156292
- https://www.caerphilly.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-156292. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-156292.json.