---
title: "ICT Managed Services Support"
ocid: "ocds-kuma6s-157464"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-157464"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-157464.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-157464.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "OLDER PEOPLE'S COMMISSIONER FOR WALES"
published: "2026-01-06"
---

# ICT Managed Services Support

Buyer: OLDER PEOPLE'S COMMISSIONER FOR WALES  
Current stage: Award  
OCID: ocds-kuma6s-157464

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-157464)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-157464.json)

## Summary

The procurement process for the contract titled "ICT Managed Services Support" was conducted by the Older People's Commissioner for Wales, located in Cardiff Bay. This procurement falls under the services industry category, specifically focusing on IT services such as consulting, software development, Internet, and support. The award stage has been reached, with the contract signed on 22nd December 2025. The process was initiated as an open tender in October 2025, with the final submission date for bids on 28th November 2025. The awarded contract has been given to Bcc It Limited, based in Newcastle Emlyn.

This tender represents a significant business opportunity, particularly for IT Managed Service Providers (MSP) with expertise in Microsoft Business Premium and relevant accreditations like Cyber Essentials and ISO 27001. Offering services such as help desk support, infrastructure support, disaster recovery, and IT security, this contract will likely appeal to businesses capable of delivering a comprehensive suite of IT support services under a well-defined Service Level Agreement. Companies operating within the IT services sector, particularly those with a proven track record and the necessary certifications, would be well-suited to compete for such procurement opportunities in future tenders.

## Notice

The Commissioner is seeking to appoint an IT Managed Service Provider (MSP) to ensure that the organisation's IT services and infrastructure are effectively managed and maintained in accordance with business requirements.In order to compete to tender for this contract:* the criteria within the tender document must be fully met* the MSP must hold the following accreditations: Cyber Essentials; Cyber Essentials Plus; IASME Level 1 and 2 (or equivalent ISO 27001)* the MSP must be able to demonstrate significant expertise in Microsoft Business PremiumIn addition, the MSP must provide the following services on a well-defined and agreed Service Level Agreement and evidence the ability to fully meet the criteria in the tender submission:* Help Desk, Remote and On-site Support Services* Infrastructure Support Services* Microsoft Licences* Backup and Disaster Recovery* IT Security

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=157464 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2026 |
| Submission deadline | 28 Nov 2025 |
| Future notice date | Not specified |
| Award date | 22 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OLDER PEOPLE'S COMMISSIONER FOR WALES |
| Locality | CARDIFF BAY |
| Post town | Cardiff |
| Postcode | CF10 5FL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Butetown |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BCC IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Jan 2026 at 10:38 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=157464
- 28 Oct 2025 at 08:55 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=157464

## Notice URLs

- https://www.bccit.co.uk
- https://www.olderpeople.wales
- https://www.sell2wales.gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-157464. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-157464.json.