---
title: "Careers Wales Mystery Shopper Evaluation."
ocid: "ocds-kuma6s-157788"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-157788"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-157788.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-157788.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "CAREERS WALES"
published: "2026-02-16"
---

# Careers Wales Mystery Shopper Evaluation.

Buyer: CAREERS WALES  
Current stage: Award  
OCID: ocds-kuma6s-157788

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-157788)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-157788.json)

## Summary

Careers Wales, a subsidiary of the Welsh Government, has just awarded the contract for its 'Mystery Shopper Evaluation' project. This initiative falls under the services procurement category, specifically targeting software package and information systems, as well as IT services such as consulting and support. Careers Wales is located in Cardiff, and the contract has been awarded to Customer Intelligence Limited from Swansea. The award signifies the conclusion of the procurement stage, with the contract being signed on 17th December 2025. The project is scheduled within the timeframe from December 2025 to 31st March 2026, providing ample opportunity for project completion and payment.

This tender represents a significant opportunity for businesses specialising in IT consultancy, software development, and service evaluation to showcase their expertise. Participating companies will not only enhance their portfolio with a government-backed project but also aid in the improvement of public service delivery by evaluating customer interactions across various access points for Careers Wales. The tender process, being open and considerate of bilingual submissions, invites businesses capable of conducting research and reporting in both Welsh and English, with a focus on bilingualism and user experience. Companies adept at integrating environmental sustainability and fair work practices are particularly encouraged to compete, promising growth in areas aligned with Welsh Government objectives.

## Notice

Background to Careers WalesWe are the national careers service for Wales. We are a wholly owned subsidiary of the Welsh Government, established in 2012. We provide an all-age, bi-lingual independent careers information, advice and guidance (CIAG) to the people of Wales, as well as facilitating employer engagement in schools and delivering curriculum support to enable schools to deliver effective Careers and Work-Related Experiences.We deliver our work via a variety of channels (in-person, video, telephone) and operate a telephone helpline through the medium of Welsh and English. We work with a wide range of customers and stakeholders including individuals, schools, parents, training providers, employers, local authorities and other public and civil society organisations.Through our work, we support the delivery of Welsh Government policy objectives and play a key role in education, training and employment outcomes across Wales.Our most recent annual report can be found here: Annual Report 2023-2024.1. Tenders for this work can be submitted in Welsh2. Tenders submitted in Welsh will not be treated less favourably than those submitted in English.3. The closing dates for the Tender will be the same for those submitted in Welsh and English4. The timetable for responding to the bids in Welsh will be the same as those submitted in English

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=157788 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2026 |
| Submission deadline | 24 Nov 2025 |
| Future notice date | Not specified |
| Award date | 17 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAREERS WALES |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 2HH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CUSTOMER INTELLIGENCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 Feb 2026 at 16:18 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=157788
- 6 Nov 2025 at 12:39 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=157788

## Documents

- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559393&idx=3
  11th November 2025 - Cwestiynau Cym
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559393&idx=5
  11th November 2025 - Cwestiynau Cym
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559393&idx=2
  11th November 2025 - Questions English
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559393&idx=4
  11th November 2025 - Questions English
- https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559393&idx=1
  6th November 2025 - Welsh version of Tender

## Notice URLs

- http://www.careerswales.gov.wales
- https://www.sell2wales.gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-157788. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-157788.json.