---
title: "Taff Telecoms (Omnichannel) Tender"
ocid: "ocds-kuma6s-160437"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-160437"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-160437.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-160437.json"
source: "Sell2Wales"
current_stage: "Tender"
buyer: "TAFF HOUSING ASSOCIATION"
published: "2026-01-19"
---

# Taff Telecoms (Omnichannel) Tender

Buyer: TAFF HOUSING ASSOCIATION  
Current stage: Tender  
OCID: ocds-kuma6s-160437

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-160437)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-160437.json)

## Summary

The Taff Housing Association is inviting tenders for an "Omnichannel Telecoms" contract aimed at enhancing its telecommunications infrastructure. This open procurement process falls under the services category, specifically IP telephone services, and is managed from their office in Canton, Cardiff. Interested parties should note the key date of 27th February 2026, which marks the submission deadline for tenders. This contract will cover a range of components, including a contact centre, softphone, DDI line management, and call recording services across approximately 12 sites. The procurement is currently in the Tender stage, with an award decision expected by 27th March 2026.

This tender represents a significant opportunity for businesses specialising in communication services, especially those experienced in delivering comprehensive telecom solutions for multi-site organisations. Companies with the relevant experience, strong financial standing, and the necessary insurance and accreditations will be well-placed to compete. It presents a chance for business growth by potentially securing a client requiring long-term telecom services and integration solutions. Suppliers who can demonstrate compliance with GDPR, business continuity provisions, and cyber security standards will stand out in this procurement process.

## Notice

Contract for an omnichannel telecoms solution, for Contact Centre, Softphone, DDI line management, geographic site lines, omnichannel capability, call recording, and integration.Approx 200 users, 16 seat contact centre, 12 sitesNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=160437. (WA Ref:160437)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=160437 |
| Notice type | S2W Notice - Website Invitation to Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2026 |
| Submission deadline | 27 Feb 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TAFF HOUSING ASSOCIATION |
| Locality | CANTON, CARDIFF |
| Post town | Cardiff |
| Postcode | CF5 1JD |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Canton |
| Westminster constituency | Cardiff West |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64215000 - IP telephone services

## Release History

- 19 Jan 2026 at 11:31 - Tender - S2W Notice - Website Invitation to Tender Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=160437

## Notice URLs

- https://taffhousing.co.uk/
- https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=160437

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-160437. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-160437.json.