--- title: "Telephony Modernisation Subscription Based Model" ocid: "ocds-kuma6s-160537" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-160537" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-160537.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-160537.json" source: "Sell2Wales" current_stage: "Award" buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)" published: "2026-01-21" --- # Telephony Modernisation Subscription Based Model Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) Current stage: Award OCID: ocds-kuma6s-160537 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-160537) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-160537.json) ## Summary NHS Wales Shared Services Partnership-Procurement Services, hosted by Velindre University NHS Trust, has recently completed the procurement process for telephony modernisation services titled "Telephony Modernisation Subscription Based Model" for Hywel Dda University Health Board. The procurement falls under the health industry category and was conducted as a limited procurement method without a prior call for competition, utilising the Crown Commercial Service Network Services Framework. The successful progression to the award stage saw Maintel Europe Limited selected as the supplier, with the contract signed on 1st October 2025. This service is vital in supporting the Mitel phone systems used throughout the Health Board, where digital services are upgrading to a cloud-based Mitel phone system to overcome existing limitations. The procurement focused on delivering all Enterprise level licences for the phone systems. This procurement process presents significant growth opportunities, particularly for IT service providers specialising in telecommunications and digital infrastructure transformation. Businesses that offer cloud-based solutions, especially in converting traditional telephony models to subscription-based services, stand in an exceptional position to participate in similar tenders in the future. Large enterprises that possess the capacity to provide comprehensive, scalable solutions with robust diagnostic and support capabilities are well-suited for contracts like this, which reflect the ongoing shift towards modern, flexible communication infrastructures within public health systems. Companies able to navigate the landscape of direct award procedures through established framework agreements could find similar procurement opportunities advantageous for scaling business operations. ## Notice Hywel Dda University Health Board (HDUHB) have awarded a contract to replace their existing on-premises and cloud legacy model for telephony modernisation and award a new subscription-based agreement with the same provider, Maintel Europe Limited. The requirement is utilised to support the Mitel phone systems used throughout the Health Board; Digital Services are 75% of the way through a project to modernise this telecommunications infrastructure and move away from legacy Mitel and Philips phone systems to a new cloud hosted environment that will host the cloud version Mitel phone system. This solution has arisen due to several limitations with the current agreement: - The inability to monitor and use diagnostic tools to assess voice quality issues immediately and retrospectively, or to assess calling capacity to ensure we are not paying for too many telephone lines, - The telecommunications environment is being changed and any changes to this environment will incur additional costs and will raise the support costs for the environment. One of the key areas of change is that of profiling staff as to whether they need a physical phone on the desk or a phone on their digital device, - The current model only includes 1,000 Enterprise and 5,000 Entry level licences. The subscription-based model allows Digital Services to address all the concerns above as all licences will be Enterprise level, meaning all 6,000 phones will be able to be used as Softphones. ### Lot Information Lot 1 Hywel Dda University Health Board (HDUHB) have awarded a contract to replace their existing on-premises and cloud legacy model for telephony modernisation and award a new subscription-based agreement with the same provider, Maintel Europe Limited. The requirement is utilised to support the Mitel phone systems used throughout the Health Board; Digital Services are 75% of the way through a project to modernise this telecommunications infrastructure and move away from legacy Mitel and Philips phone systems to a new cloud hosted environment that will host the cloud version Mitel phone system. This solution has arisen due to several limitations with the current agreement: - The inability to monitor and use diagnostic tools to assess voice quality issues immediately and retrospectively, or to assess calling capacity to ensure we are not paying for too many telephone lines, - The telecommunications environment is being changed and any changes to this environment will incur additional costs and will raise the support costs for the environment. One of the key areas of change is that of profiling staff as to whether they need a physical phone on the desk or a phone on their digital device, - The current model only includes 1,000 Enterprise and 5,000 Entry level licences. The subscription-based model allows Digital Services to address all the concerns above as all licences will be Enterprise level, meaning all 6,000 phones will be able to be used as Softphones. ### Procurement Information The requirement was direct awarded via the Crown Commercial Service Network Services Three (3) Framework Agreement (RM6116). ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=160537 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Jan 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 1 Oct 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £361,959 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF15 7QZ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL51 Central Valleys and Bridgend | | Local authority | Rhondda Cynon Taf | | Electoral ward | Taff's Well | | Westminster constituency | Cardiff North | | Delivery location | TLL14 South West Wales | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | MAINTEL EUROPE | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64200000 - Telecommunications services - 64220000 - Telecommunication services except telephone and data transmission services ## Release History - 21 Jan 2026 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=160537 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JAN580296 Telephony Modernisation Subscription Based Model - Hywel Dda University Health Board (HDUHB) have awarded a contract to replace their existing on-premises and cloud legacy model for telephony modernisation and award a new subscription-based agreement with the same provider, Maintel Europe Limited. The requirement is utilised to support the Mitel phone systems used throughout the Health Board; Digital Services are 75% of the way through a project to modernise this telecommunications infrastructure and move away from legacy Mitel and Philips phone systems to a new cloud hosted environment that will host the cloud version Mitel phone system. This solution has arisen due to several limitations with the current agreement: - The inability to monitor and use diagnostic tools to assess voice quality issues immediately and retrospectively, or to assess calling capacity to ensure we are not paying for too many telephone lines, - The telecommunications environment is being changed and any changes to this environment will incur additional costs and will raise the support costs for the environment. One of the key areas of change is that of profiling staff as to whether they need a physical phone on the desk or a phone on their digital device, - The current model only includes 1,000 Enterprise and 5,000 Entry level licences. The subscription-based model allows Digital Services to address all the concerns above as all licences will be Enterprise level, meaning all 6,000 phones will be able to be used as Softphones. ## Notice URLs - http://nwssp.nhs.wales/ourservices/procurement-services/ - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-160537 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-160537. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-160537.json.