---
title: "Discovery Phase: User Research to Inform Multi-Disciplinary Support Offer for Local Authorities"
ocid: "ocds-kuma6s-160610"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-160610"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-160610.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-160610.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "SOCIAL CARE WALES"
published: "2026-01-22"
---

# Discovery Phase: User Research to Inform Multi-Disciplinary Support Offer for Local Authorities

Buyer: SOCIAL CARE WALES  
Current stage: Award  
OCID: ocds-kuma6s-160610

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## Summary

Social Care Wales, based in Cardiff, has conducted an award stage procurement process for the project titled "Discovery Phase: User Research to Inform Multi-Disciplinary Support Offer for Local Authorities". This initiative falls under the services category, specifically linked to research and development consultancy services in the health and social work sectors. The procurement process culminated in January 2026 with "Frame Collective Cic" awarded the contract, valued at £19,980, to undertake user research across local authorities in Wales. The contract was signed on 23 December 2025. The aim is to assess the current social care landscape and identify areas for improvement and innovation, ensuring effective support for local authorities across Wales.

This tender presents a golden opportunity for businesses specialising in research and development, particularly those with expertise in social care innovations and consultancy services. The focus on understanding and enhancing the social care framework in Wales provides a platform for businesses to collaborate with Social Care Wales, enhancing their portfolio and contributing to impactful changes within the local authorities. Enterprises that are adept at user research and possess a strong network within Welsh localities, especially those capable of engaging with diverse stakeholders and leading transformative projects, are exceptionally well-placed to thrive in such tender opportunities.

## Notice

*******THIS IS A CONTRACT AWARD******Background:Social Care Wales is developing a multi-disciplinary team-based support offer for local authorities (LAs) in Wales. This offer will bring together Social Care Wales' external-facing service capabilities to support LAs in achieving specific goals or addressing identified needs.As part of the 'Discovery Phase' we are seeking a suitably skilled and experienced supplier to conduct user research with LAs in Wales to understand their improvement, innovation, and transformation needs in social care. Insights from this research will inform the design of the multi-disciplinary team support offer.Aims and ObjectivesThe aim of this contract is to undertake user research with LAs in Wales to inform the development of Social Care Wales' multi-disciplinary team-based support offer. The research will provide a robust evidence base to shape a service that meets the improvement, innovation, and transformation needs of LAs.The objectives of the contract are to:- Understand the current landscape by assessing the current state of social care services within LAs, including key challenges, priorities, and aspirations.- Explore organisational context by examining organisational readiness for change, governance structures, and partnership ecosystems that influence transformation.- Identify barriers and enablers by determining factors that hinder or facilitate improvement and innovation within social care services.- Capture diverse perspectives by gathering insights from Adults' and Children's Services, senior leaders, and transformation leads to ensure a comprehensive understanding.- Gather perspectives from Adults' and Children's Services, senior leaders, and transformation leads.What is required / 'The Requirements'The supplier will:- Gather data from representatives from:- Adults and Children's Services,- Heads of Department / Heads of Service,- Group Managers,- Transformation Leads.- Engage with a minimum of 10 LAs, ensuring geographic spread across Wales, and inclusion of Welsh language areas.- Facilitate a virtual sense-check session estimated 1-2 hours with key partners (e.g. CIW, ADSS) to validate draft findings.- Produce a report to including themes, findings and recommendations- Present a summary of key findings to Social Care Wales' leadership team- Social Care Wales will work in collaboration with the supplier to ensure stakeholder contacts are provided where required, but existing contacts would be desirable.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=160610 |
| Notice type | S2W Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £19,980 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL CARE WALES |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 1EW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRAME COLLECTIVE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 85 - Health and social work services

### Codes

- 73000000 - Research and development services and related consultancy services
- 73110000 - Research services
- 73200000 - Research and development consultancy services
- 73210000 - Research consultancy services
- 85000000 - Health and social work services

## Release History

- 22 Jan 2026 at 16:27 - Award - S2W Notice - Website Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=160610

## Notice URLs

- http://framecollective.org.uk
- http://www.socialcare.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-160610. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-160610.json.