---
title: "OMNICHANEL"
ocid: "ocds-kuma6s-162337"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-162337"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-162337.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-162337.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "CARDIFF AND VALE UNIVERSITY HEALTH BOARD"
published: "2026-03-03"
---

# OMNICHANEL

Buyer: CARDIFF AND VALE UNIVERSITY HEALTH BOARD  
Current stage: Award  
OCID: ocds-kuma6s-162337

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-162337)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-162337.json)

## Summary

The Cardiff and Vale University Health Board has completed a procurement process for the omnichannel contract to enhance the Wales Medicines Advice Service (WMAS). This health-related procurement, located in Cardiff, encompasses an integrated, cloud-based communication platform unifying multiple communication channels within a secure system. The contract was awarded through a limited procurement method, specifically using a procedure without prior publication, ensuring continuity. As part of the award phase, the contract was signed on 6th January 2026. The procurement, valued at £30,402 GBP, addresses the needs for efficient communication across NHS Wales while providing seamless integration with existing digital infrastructure and real-time analytics capabilities at the University Hospital of Wales, Cardiff.

This tender presents substantial opportunities for business growth, particularly for enterprises specializing in communication technology solutions that can integrate with healthcare services. NETCALL TECHNOLOGY LIMITED, identified as a large-scale supplier, has demonstrated the capability to meet specific requirements by offering a market-ready product. Enterprises with expertise in cloud-based systems, secure data hosting, and healthcare integrations would be well-suited to compete for similar contracts in the future. The procurement ensured compliance through a transparency notice and focused on avoiding service disruptions. This environment creates a favourable context for businesses poised to deliver innovative solutions with a track record of technical and security compliances.

## Notice

This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support.

### Lot Information

Lot 1

This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support

### Procurement Information

A direct award via a transparency notice was justified as the most compliant and efficient route to secure continuity of the WMAS omnichannel communication platform, as the required solution was already available through an established framework containing pre-qualified suppliers that had undergone rigorous assessment of technical capability, financial standing, security, and information-governance compliance; the chosen supplier demonstrably met the exact service specification, integrated with existing NHS Wales digital infrastructure, and offered a fully mature, market-ready product, making further competition unnecessary and disproportionate. Using a transparency notice ensured compliance with procurement regulations by openly declaring the intention to award, maintained full auditability and accountability, and enabled WMAS to avoid service disruption, minimise administrative burden, and deliver improved value and functionality at reduced cost compared with the previous arrangement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=162337 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Jan 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £30,402 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARDIFF AND VALE UNIVERSITY HEALTH BOARD |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 4HH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Heath |
| Westminster constituency | Cardiff North |
| Delivery location | TLL22 Cardiff and Vale of Glamorgan |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Mar 2026 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=162337

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR594109
  OMNICHANEL - This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support.

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-162337

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-162337. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-162337.json.