---
title: "CISCO BREAK/FIX AND LICENSING SUPPORT"
ocid: "ocds-kuma6s-162345"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-162345"
markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-162345.md"
json_url: "https://d3tenders.com/contract/ocds-kuma6s-162345.json"
source: "Sell2Wales"
current_stage: "Award"
buyer: "CARDIFF AND VALE UNIVERSITY HEALTH BOARD"
published: "2026-03-03"
---

# CISCO BREAK/FIX AND LICENSING SUPPORT

Buyer: CARDIFF AND VALE UNIVERSITY HEALTH BOARD  
Current stage: Award  
OCID: ocds-kuma6s-162345

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-162345)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-162345.json)

## Summary

The Cardiff and Vale University Health Board has successfully awarded a contract titled "CISCO BREAK/FIX AND LICENSING SUPPORT" within the health industry category, focusing on IT support services. The procurement process, using a limited method without prior competition publication, was concluded on 25 February 2026, with WHITESPIDER ENTERPRISE SERVICES LIMITED being selected as the supplier. The contract ensures the provision of Cisco hardware support and licence renewals for the infrastructure at the Wales Genomic Health Centre in Cardiff. This award follows the Health Board's need for uninterrupted support and renewals to maintain the secure, compliant network crucial for genomic services, and involves a procurement value of £162,509.78.

This procurement presents significant benefits for businesses that specialise in IT services and infrastructure management, particularly those with expertise in Cisco systems. The contract awarded to WHITESPIDER ENTERPRISE SERVICES LIMITED highlights the potential for companies with established knowledge and experience in delivering high-quality managed network solutions. While the supplier market for these specific Cisco services is limited, organisations capable of offering similar specialised support hold opportunities to grow in public sector engagements, fostering a footprint in critical healthcare infrastructure projects.

## Notice

Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre.

### Lot Information

Lot 1

This agreement provides break/fix hardware support and Cisco software licensing renewals (including DNA subscriptions) for the All Wales Medical Genomics Service (AWMGS) network at the Cardiff Integrated Genomics Centre. It ensures continued maintenance of the Cisco infrastructure supporting critical genomic services, including next-business-day hardware replacement, proactive monitoring, licence tracking, and centralised management to maintain a resilient, secure, and compliant network environment.

### Procurement Information

A direct award is required to ensure uninterrupted Cisco Break/Fix support and licence renewals, which are essential for maintaining the secure, compliant, and high-availability AWMGS network. WhiteSpider is the existing managed service provider with established knowledge of the infrastructure, and the requirement is Cisco-specific with a very limited supplier market, meaning re-tendering would create operational and technical risk without delivering meaningful competition.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Sell2Wales |
| Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=162345 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £162,509 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARDIFF AND VALE UNIVERSITY HEALTH BOARD |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 4HH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Heath |
| Westminster constituency | Cardiff North |
| Delivery location | TLL22 Cardiff and Vale of Glamorgan |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WHITESPIDER ENTERPRISE SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 3 Mar 2026 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=162345

## Documents

- https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR594118
  CISCO BREAK/FIX AND LICENSING SUPPORT - Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre.

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-162345

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-162345. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-162345.json.