--- title: "Mitel Software and Maintenance" ocid: "ocds-kuma6s-162479" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-kuma6s-162479" markdown_url: "https://d3tenders.com/contract/ocds-kuma6s-162479.md" json_url: "https://d3tenders.com/contract/ocds-kuma6s-162479.json" source: "Sell2Wales" current_stage: "Award" buyer: "CARDIFF AND VALE UNIVERSITY HEALTH BOARD" published: "2026-03-05" --- # Mitel Software and Maintenance Buyer: CARDIFF AND VALE UNIVERSITY HEALTH BOARD Current stage: Award OCID: ocds-kuma6s-162479 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-kuma6s-162479) [Download OCDS JSON](https://d3tenders.com/contract/ocds-kuma6s-162479.json) ## Summary Cardiff and Vale University Health Board has successfully awarded a contract for the maintenance and support of the Wales Genomic Health Centre's Mitel MiVoice MXOne telephony system. The contract, titled "Mitel Software and Maintenance," falls under the health industry category within the UK region, specifically at the University Hospital of Wales in Cardiff. The procurement was completed using a limited method via the RM6116 Lot 4b framework. The award procedure did not require prior publication of a call for competition. Wavenet Ltd emerged as the supplier, showcasing capabilities to provide 24/7 resilient support, cybersecurity assurances, and technical expertise essential for the continuity of NHS telephony services. The contract was signed on 5th March 2026, marking a critical step in maintaining communication infrastructure that's vital for NHS operations. This tender offers business growth opportunities for entities specialising in telecommunications infrastructure and cybersecurity solutions. Companies providing technical support for telephony systems, particularly those with expertise in managing large-scale healthcare communication needs, are well-positioned to engage in similar procurement processes. The streamlined procurement via the RM6116 Lot 4b framework enables businesses to secure such contracts efficiently, presenting a robust avenue for expanding service portfolios within the public health sector. Given the contract’s focus on delivering reliable and secure services, suppliers with a track record in quality assurance and operational excellence are encouraged to explore similar frameworks or procurement methods for potential business growth. ## Notice This agreement covers the maintenance and support of the Wales Genomic Health Centre's Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet - SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure ### Lot Information Lot 1 This agreement covers the maintenance and support of the Wales Genomic Health Centre's Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet - SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure ### Procurement Information The RM6116 Lot 4b framework provides a compliant, efficient route to specialist telecoms suppliers needed to support the Mitel MiVoice MXOne system. Wavenet was identified as meeting all technical and operational requirements, offering the 24/7 resilience, cybersecurity standards, and expertise essential for this business-critical NHS telephony service. As the contract value is below the Find a Tender threshold, a direct award via the framework ensured a low-risk, swift procurement process with assured value for money. ## Key Details | Field | Value | | --- | --- | | Publication source | Sell2Wales | | Latest notice | https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=162479 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Mar 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 5 Mar 2026 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £24,665 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CARDIFF AND VALE UNIVERSITY HEALTH BOARD | | Locality | CARDIFF | | Post town | Cardiff | | Postcode | CF14 4HH | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL52 Cardiff and Vale of Glamorgan | | Local authority | Cardiff | | Electoral ward | Heath | | Westminster constituency | Cardiff North | | Delivery location | TLL22 Cardiff and Vale of Glamorgan | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | WAVENET | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 5 Mar 2026 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=162479 ## Documents - https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=MAR594693 Mitel Software and Maintenance - This agreement covers the maintenance and support of the Wales Genomic Health Centre's Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet - SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure ## Notice URLs - http://nwssp.nhs.wales/ourservices/procurement-services/ - https://api.sell2wales.gov.wales/v1?lang=cy/Notice?id=ocds-kuma6s-162479 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-kuma6s-162479. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-kuma6s-162479.json.