---
title: "CRM, EDMS, Self Service and Mobile Working Solution"
ocid: "ocds-r6ebe6-0000318585"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000318585"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000318585.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000318585.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH BORDERS HOUSING ASSOCIATION"
published: "2019-11-06"
---

# CRM, EDMS, Self Service and Mobile Working Solution

Buyer: SCOTTISH BORDERS HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-r6ebe6-0000318585

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000318585)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000318585.json)

## Summary

The Scottish Borders Housing Association initiated a procurement process on 6th November 2019 for a project titled "CRM, EDMS, Self Service and Mobile Working Solution," aimed at enhancing their service provision. This tender falls under the housing and community amenities sector and is located in Selkirk, Scotland. The procurement method employed was a selective procedure, with a focus on delivering quality services to implement systems. The contract has been awarded to Documotive Limited, with the procurement process now complete.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in customer relationship management (CRM) and electronic document management systems (EDMS). Small and medium-sized enterprises (SMEs) are particularly well-suited to compete for similar contracts, as demonstrated by the competitive environment with five bids submitted, all from SMEs. Companies that excel in providing innovative technological solutions can leverage this type of procurement process to expand their business by demonstrating their capabilities in enhancing service delivery for public sector clients.

## Notice

Provision of services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371357 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Nov 2019 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Nov 2014 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH BORDERS HOUSING ASSOCIATION |
| Locality | SELKIRK |
| Post town | Galashiels |
| Postcode | TD7 5DT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM91 Scottish Borders |
| Local authority | Scottish Borders |
| Electoral ward | Selkirkshire |
| Westminster constituency | Berwickshire, Roxburgh and Selkirk |
| Delivery location | TLM91 Scottish Borders |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DOCUMOTIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 6 Nov 2019 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371357

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371357
  CRM, EDMS, Self Service and Mobile Working Solution - Provision of services

## Notice URLs

- http://
- http://www.sbha.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000318585

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000318585. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000318585.json.