---
title: "Out of Hours Servicedesk for the University of the Highlands and Islands"
ocid: "ocds-r6ebe6-0000454642"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000454642"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000454642.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000454642.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "APUC LIMITED"
published: "2019-01-08"
---

# Out of Hours Servicedesk for the University of the Highlands and Islands

Buyer: APUC LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000454642

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000454642)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000454642.json)

## Summary

The procurement process for the "Out of Hours Servicedesk for the University of the Highlands and Islands" was conducted by APUC Limited, a central purchasing body based in Stirling, UK. This initiative falls under the education sector and is classified as a service procurement. The award for this contract was made on 28 September 2016, with a value of £14,968. The procurement method used was an open procedure, allowing for a broad range of suppliers to participate, and the service is crucial for supporting both students and staff across the Highlands and Islands area.

This tender presents significant opportunities for businesses specialising in service desk operations, particularly those with experience in educational environments. Smaller enterprises, such as SMEs, would be well-suited to compete for similar contracts due to their agility and ability to provide personalised services. The successful bidder, VOCA, exemplifies the type of business that can thrive in this domain by leveraging local knowledge and a tailored approach to customer service in the educational sector.

## Notice

Provision of an out of hours servicedesk for the University of the Highlands & Islands students and staff.

### Lot Information

Lot 1

Provision of a servicedesk for out of hours for staff and students of the University.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN341354 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jan 2019 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Sep 2016 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £14,968 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | APUC LIMITED |
| Locality | STIRLING |
| Post town | Falkirk and Stirling |
| Postcode | FK8 2DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Stirling |
| Electoral ward | Stirling East |
| Westminster constituency | Stirling and Strathallan |
| Delivery location | TLM6 Highlands and Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOCA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 8 Jan 2019 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN341354

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN341354
  Out of Hours Servicedesk for the University of the Highlands and Islands - Provision of an out of hours servicedesk for the University of the Highlands & Islands students and staff.

## Notice URLs

- http://
- http://www.apuc-scot.ac.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000454642

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000454642. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000454642.json.