---
title: "IT Helpdesk"
ocid: "ocds-r6ebe6-0000456388"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000456388"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000456388.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000456388.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ZERO WASTE SCOTLAND LTD"
published: "2016-11-08"
---

# IT Helpdesk

Buyer: ZERO WASTE SCOTLAND LTD  
Current stage: Award  
OCID: ocds-r6ebe6-0000456388

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000456388)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000456388.json)

## Summary

The procurement process involves Zero Waste Scotland Ltd seeking to award an IT Helpdesk contract, focusing on the provision of managed infrastructure and hosted services. This service is located in Stirling, UK, under the industry category of environmental protection. The procurement method is open, allowing for broad participation, with submissions due by 5 September 2016. However, the tender has been cancelled after submissions were evaluated, as no suitable tenders were received, prompting the organisation to explore in-house solutions.

This tender previously offered a significant opportunity for businesses specialising in IT services and support, particularly those with experience in managed services and infrastructure. Companies that meet the criteria, such as having a minimum yearly turnover and relevant qualifications, would have been well-suited to compete. Although this particular tender is no longer active, it illustrates the demand for IT helpdesk services within the public sector, indicating ongoing opportunities for suppliers in the technology sector.

## Notice

Provision of an IT Helpdesk including managed infrastructure and hosted services.

### Lot Information

Lot 1

Provision of an ICT Helpdesk including managed infrastructure and hosted services.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV263276 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Nov 2016 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Nov 2016 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ZERO WASTE SCOTLAND LTD |
| Locality | STIRLING |
| Post town | Falkirk and Stirling |
| Postcode | FK8 1QZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Stirling |
| Electoral ward | Stirling North |
| Westminster constituency | Stirling and Strathallan |
| Delivery location | UKM27 Perth & Kinross and Stirling |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 8 Nov 2016 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV263276

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV263276
  IT Helpdesk - Provision of an IT Helpdesk including managed infrastructure and hosted services.

## Notice URLs

- http://
- http://www.zerowastescotland.org.uk/content/tenders
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000456388

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000456388. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000456388.json.