---
title: "Student Services CRM"
ocid: "ocds-r6ebe6-0000467894"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000467894"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000467894.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000467894.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HERIOT WATT UNIVERSITY"
published: "2017-07-04"
---

# Student Services CRM

Buyer: HERIOT WATT UNIVERSITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000467894

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000467894)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000467894.json)

## Summary

The procurement process involves Heriot Watt University seeking to implement a Student Services Customer Relationship Management (CRM) system, aimed at enhancing student support across its global network, including services such as careers, scholarships, and international support. The procurement method is an open procedure, and the tender period concluded on 21 November 2016. The contract, originally signed on 30 June 2017, is part of the services category under the education industry and takes place within Edinburgh, UK. The successful bidder will be required to demonstrate specific technical capabilities related to integration with existing systems within the university.

This tender presents substantial opportunities for businesses focused on CRM solutions specifically tailored for educational institutions. Companies with expertise in integrating CRM systems with other educational management tools, particularly those that can enhance student support services, will be well-positioned to compete. Given the contract's scale and requirement for ongoing service provision over a potential three-year term, businesses that can demonstrate a strong track record in similar environments and meet the financial criteria of a minimum turnover of £240,000 over the last two years may find this a lucrative opportunity for growth.

## Notice

This student services CRM system shall be used extensively across Heriot-Watt University's global network in the following areas: Careers Service; Student Support , including Disability Services Scholarships and Finance Global Student and International support Student Service Centre

### Lot Information

Lot 1

This document details the high-level requirements Heriot-Watt University has in respect to improving the student experience and communications. It is for the purpose of selecting a new student services customer relationship management system (CRM). This student services CRM system shall be used extensively across Heriot-Watt University's global network in the following areas: Careers Service; Student Support , including Disability Services; Scholarships and Finance Global Student and International support Student Service Centre. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL288583 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2017 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jun 2017 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERIOT WATT UNIVERSITY |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH14 4AS |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Pentland Hills |
| Westminster constituency | Edinburgh South West |
| Delivery location | UKM25 Edinburgh, City of |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 4 Jul 2017 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL288583

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL288583
  Student Services CRM - This student services CRM system shall be used extensively across Heriot-Watt University's global network in the following areas: Careers Service; Student Support , including Disability Services Scholarships and Finance Global Student and International support Student Service Centre

## Notice URLs

- http://
- http://www.hw.ac.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000467894

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000467894. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000467894.json.