---
title: "Provision of the Patient Advice and Support Service (PASS)"
ocid: "ocds-r6ebe6-0000470738"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000470738"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000470738.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000470738.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"THE AUTHORITY\")"
published: "2016-11-16"
---

# Provision of the Patient Advice and Support Service (PASS)

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("THE AUTHORITY")  
Current stage: Award  
OCID: ocds-r6ebe6-0000470738

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000470738)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000470738.json)

## Summary

The procurement process involves The Common Services Agency, also known as NHS National Services Scotland, seeking contractors for the "Provision of the Patient Advice and Support Service (PASS)." This service falls under the health industry category and is located within the NHS Scotland framework. The procurement, classified as an 'open procedure,' is currently in the Award stage, having been signed on 3 November 2016. Relevant delivery locations encompass all NHS Scotland Health Boards and Special Health boards. The initial planning for this contract commenced in January 2016 with the related planning process published in the Official Journal of the European Union.

This tender presents substantial opportunities for businesses focused on healthcare services, particularly those that offer advice and support mechanisms aligned with NHS frameworks and patient care standards. Organisations adept at providing independent, accessible services for patient feedback, concerns, and complaints will be particularly well-suited to compete for such contracts. Small and medium-sized enterprises specialising in healthcare consultancy, patient advocacy, and support services should consider engaging with this procurement to expand their market presence and contribute positively to the NHS landscape in Scotland.

## Notice

The Provision of the Patient Advice and Support Service as described in Section 18 of the Patient Rights (Scotland) Act 2011

### Lot Information

Lot 1

This procurement is the provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patients Rights (Scotland) Act 2011. The PASS is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public about NHS Scotland healthcare. Where those affected wish to give feedback or comments or raise concerns or complaints about the NHS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV264126 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Nov 2016 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Nov 2016 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("THE AUTHORITY") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312310 - Guidance services

## Release History

- 16 Nov 2016 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV264126

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV264126
  Provision of the Patient Advice and Support Service (PASS) - The Provision of the Patient Advice and Support Service as described in Section 18 of the Patient Rights (Scotland) Act 2011

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000470738

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000470738. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000470738.json.