---
title: "Telephony & Contact Centre Solution"
ocid: "ocds-r6ebe6-0000472689"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000472689"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000472689.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000472689.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED"
published: "2017-03-30"
---

# Telephony & Contact Centre Solution

Buyer: ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000472689

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000472689)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000472689.json)

## Summary

The Argyll Community Housing Association Limited is seeking bids for their completed tender, titled "Telephony & Contact Centre Solution." This contract falls under the services category, with a focus on housing and community amenities, and is located in Helensburgh, UK. The procurement process was conducted under an open procedure. Significant dates include the contract being signed on 23rd March 2017, and the tender period, which concluded on 17th January 2017.

This contract presents a valuable opportunity for businesses in telecommunications and customer service sectors, particularly those offering contact centre solutions and integrated communication systems. Suppliers with expertise in PCI DSS compliance and familiarity with Skype for Business technologies would find this tender particularly relevant, especially given the emphasis on seamless integration and technical specifications outlined in the requirements.

## Notice

The provision of a Contact Centre Solution, PCI DSS Call Recording system, Wallboard and Call Reporting solution that is fully integrated with ACHA's on-premise installation of Skype for Business 2015.

### Lot Information

Lot 1

The provision of a contact centre solution, PCI DSS Call recording solution, Call Reporting, and Wallboard solution that is fully integrated with an on-premise installation of Skype for Business 2015.

Renewal: Depending on supplier performance and the fit of the solution, ACHA may choose to extend the contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR278591 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2017 |
| Submission deadline | 17 Jan 2017 |
| Future notice date | Not specified |
| Award date | 23 Mar 2017 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED |
| Locality | LOCHGILPHEAD |
| Post town | Paisley |
| Postcode | PA31 8JL |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Argyll and Bute |
| Electoral ward | Mid Argyll |
| Westminster constituency | Argyll, Bute and South Lochaber |
| Delivery location | TLM6 Highlands and Islands |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 30 Mar 2017 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR278591
- 28 Nov 2016 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV265316

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV265316&idx=3
  13th January 2017 - High Level Design for Skype for Business Install
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV265316&idx=2
  30th November 2016 - ESPD Document
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV265316&idx=1
  30th November 2016 - Contact Centre Specification of Requirements
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV265316
  Telephony & Contact Centre Solution - The provision of a Contact Centre Solution, PCI DSS Call Recording system, Wallboard and Call Reporting solution that is fully integrated with ACHA's on-premise installation of Skype for Business 2015.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR278591
  Telephony & Contact Centre Solution - The provision of a Contact Centre Solution, PCI DSS Call Recording system, Wallboard and Call Reporting solution that is fully integrated with ACHA's on-premise installation of Skype for Business 2015.

## Notice URLs

- http://
- http://www.acha.co.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000472689

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000472689. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000472689.json.