--- title: "Patient/Carer Online Feedback Service'" ocid: "ocds-r6ebe6-0000474402" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000474402" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000474402.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000474402.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"THE AUTHORITY\")" published: "2016-12-09" --- # Patient/Carer Online Feedback Service' Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("THE AUTHORITY") Current stage: Planning OCID: ocds-r6ebe6-0000474402 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000474402) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000474402.json) ## Summary The Common Services Agency, also known as NHS National Services Scotland, is initiating a procurement process for the 'Patient/Carer Online Feedback Service', aimed at enhancing feedback mechanisms for NHS Boards across Scotland. This planned tender falls under the services category with a budget of £200,000 and is currently in the planning stage as of 9th December 2016. Stakeholders are invited to submit requests for information by 16th January 2017, with potential service delivery locations throughout Scotland. This contract presents an excellent opportunity for businesses specialising in IT solutions, particularly those that can provide off-the-shelf feedback systems requiring minimal development. Companies with experience in healthcare interfaces, customer feedback management, and those capable of delivering effective moderation, training, and support services for the NHS would be well-suited to take part in this procurement process. The framework established through this tender allows for flexibility as it can be utilised by any NHS Board in Scotland, thus broadening the market potential for successful bidders. ## Notice NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier framework on behalf of all NHS Boards in Scotland. This framework can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. We have provided a request for information and ask you complete and return by 16th Jan 2017. This notice is a replacement for a previous notice which was headed Patient Opinion Website ### Lot Information Lot 1 NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier framework on behalf of all NHS Boards in Scotland. This framework can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. The service provider should also be able to provide an effective moderation service, training and support for staff to implement the system across NHS Scotland, and regular reporting to NHS Boards and the Scottish Government.. Although anonymous, the site should record where the person is based and the service they feedback about. The feedback will then be sent by the Service Provider to the appropriate healthcare service manager or clinician for a response or responses, which will be published online alongside the original post. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC266506 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Dec 2016 | | Submission deadline | Not specified | | Future notice date | 24 Jan 2017 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("THE AUTHORITY") | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9EB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh South West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72413000 - World wide web (www) site design services ## Release History - 9 Dec 2016 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC266506 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC266506&idx=1 12th December 2016 - Request For Information. Please complete and return by 16 Jan 2017 - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC266506 Patient/Carer Online Feedback Service' - NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier framework on behalf of all NHS Boards in Scotland. This framework can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. We have provided a request for information and ask you complete and return by 16th Jan 2017. This notice is a replacement for a previous notice which was headed Patient Opinion Website ## Notice URLs - http:// - http://www.nhsscotlandprocurement.scot.nhs.uk/ - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=474402 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000474402 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000474402. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000474402.json.