---
title: "Scottish Water's Technology Directorate Partner Procurement"
ocid: "ocds-r6ebe6-0000474856"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000474856"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000474856.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000474856.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH WATER"
published: "2018-04-09"
---

# Scottish Water's Technology Directorate Partner Procurement

Buyer: SCOTTISH WATER  
Current stage: Award  
OCID: ocds-r6ebe6-0000474856

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## Summary

Scottish Water is initiating a procurement process titled "Scottish Water's Technology Directorate Partner Procurement" to select suppliers for managing its IT estate under a negotiated procedure with prior call for competition. The estimated contract value ranges from £200 million to £300 million over an intended period of eight years. The procurement is currently in the active stage and has a submission deadline of 9 January 2017. This project aims to replace existing outsourcing contracts, facilitating the transition to new arrangements starting in 2018. The services being offered fall within the water industry category and are intended to be fulfilled at locations throughout the UK.

This tender provides significant opportunities for IT and technology service providers focused on customer-centric services and IT infrastructure and logistics. Companies with experience in application management, cloud services, and technology innovation are particularly well-suited to compete in this procurement process. Scottish Water seeks to develop high-trust partnerships and is looking for suppliers that can contribute to their vision of a digitally-enabled water company. This aligns with the broader trend of utilising advanced technology in the utilities sector, presenting avenues for business growth and collaboration.

## Notice

Scottish Water (SW) is now commencing a procurement process via the negotiated procedure to select supplier(s) to operate our IT estate and enter into a partnering approach with Scottish Water to deliver our ambitious vision for the extensive future use of technology throughout the Scottish Water business. We will select and negotiate with our new partners to replace existing outsourcing contracts during 2017 for transition to the new contracts in 2018. The total estimated value for the contract is 200 000 000 - 300 000 000 GBP over the intended 8 year period Please refer to the attached Appendices for further Information.

### Lot Information

Customer Centric Services

Please refer to Appendix 1 Full Advert Information Document and accompanying appendices for more detail. The services being procured are divided into two lots; Lot 1 Customer Centric Services focuses on the end-to-end customer experience, application management and management of change. Lot 2 IT Infrastructure and Logistics focuses on the delivery of the core IT services including infrastructure and networks. Included in both lots are partnership and project delivery services where we ask suppliers to work closely with us to deliver innovative strategies and designs that will drive substantial new value for Scottish Water from technology. To do this we invite partners to help us develop a close, high-trust and intensely collaborative working relationship between our teams so as to deliver our ambitions for a digitally enabled water company and we ask you to share your ambitions with us so we can help you deliver on your ambitions. Lot 1 estimated value for the intended 8 year period is 100 000 000 - 150 000 000 GBP. Lot 1 Customer Centric Services; Customer Service Hub Service Operations Management Change Delivery Management Cloud Service Management Application Management Services Project Delivery Services Service is included in both Lots 1 and 2. Partnership Services Service is included in both Lots 1 and 2. Further information can be found on Apepndix 2: Lot 1 Customer Centric Services Appendix

IT Infrastructure and Logistics

Please refer to Appendix 1 Full Advert Information Document and accompanying appendices for more detail. The services being procured are divided into two lots; Lot 1 Customer Centric Services focuses on the end-to-end customer experience, application management and management of change. Lot 2 IT Infrastructure and Logistics focuses on the delivery of the core IT services including infrastructure and networks. Included in both lots are partnership and project delivery services where we ask suppliers to work closely with us to deliver innovative strategies and designs that will drive substantial new value for Scottish Water from technology. To do this we invite partners to help us develop a close, high-trust and intensely collaborative working relationship between our teams so as to deliver our ambitions for a digitally enabled water company and we ask you to share your ambitions with us so we can help you deliver on your ambitions. Lot 2 estimated value for the intended 8 year period is 100 000 000 - 150 000 000 GBP. Lot 2 - IT Infrastructure and Logistics Technology Devices, Provision and Management Data Centre Services Network and Communications Services Project Delivery Services Service is included in both Lots 1 and 2. Partnership Services Service is included in both Lots 1 and 2. Further information can be found on Appendix 3: Lot 2 IT Infrastructure and Logistics

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR316332 |
| Notice type | OJEU - F6 - Contract Award Notice (Utilities) |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2018 |
| Submission deadline | 9 Jan 2017 |
| Future notice date | Not specified |
| Award date | 3 Apr 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH WATER |
| Locality | CUMBERNAULD ROAD |
| Post town | Not specified |
| Postcode | STEPPS,GLAS GOW |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | ATOS; CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 9 Apr 2018 at 00:00 - Award - OJEU - F6 - Contract Award Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR316332
- 15 Dec 2016 at 00:00 - Tender - OJEU - F5 - Contract Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC267362

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267362&idx=3
  19th December 2016 - Lot 2 Further Detail
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267362&idx=1
  19th December 2016 - Full Description
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267362&idx=2
  19th December 2016 - Lot 1 Further Detail
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC267362
  Scottish Water's Technology Directorate Partner Procurement - Scottish Water (SW) is now commencing a procurement process via the negotiated procedure to select supplier(s) to operate our IT estate and enter into a partnering approach with Scottish Water to deliver our ambitious vision for the extensive future use of technology throughout the Scottish Water business. We will select and negotiate with our new partners to replace existing outsourcing contracts during 2017 for transition to the new contracts in 2018. The total estimated value for the contract is 200 000 000 - 300 000 000 GBP over the intended 8 year period Please refer to the attached Appendices for further Information.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR316332
  Scottish Water's Technology Directorate Partner Procurement - Scottish Water (SW) is now commencing a procurement process via the negotiated procedure to select supplier(s) to operate our IT estate and enter into a partnering approach with Scottish Water to deliver our ambitious vision for the extensive future use of technology throughout the Scottish Water business. We will select and negotiate with our new partners to replace existing outsourcing contracts during 2017 for transition to the new contracts in 2018. The total estimated value for the contract is 200 000 000 - 300 000 000 GBP over the intended 8 year period Please refer to the attached Appendices for further Information.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10303
- http://www.scottishwater.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000474856
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000474856. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000474856.json.