--- title: "Court User Satisfaction Surveys" ocid: "ocds-r6ebe6-0000475102" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000475102" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000475102.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000475102.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH COURTS AND TRIBUNALS SERVICE" published: "2017-07-04" --- # Court User Satisfaction Surveys Buyer: SCOTTISH COURTS AND TRIBUNALS SERVICE Current stage: Award OCID: ocds-r6ebe6-0000475102 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000475102) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000475102.json) ## Summary The Scottish Courts and Tribunals Service is currently overseeing a procurement process titled "Court User Satisfaction Surveys," aimed at commissioning a user satisfaction survey for courts administered by the SCTS in 2017, with options to extend for two additional surveys in 2019 and 2021. The procurement falls under the services category and has been conducted through an open procedure. The tender period closed on 27th January 2017, while the contract was signed on 5th April 2017. The primary location for delivery is in Scotland, within the UKM region, and the total contract value is estimated at £210,000. This tender presents a significant opportunity for businesses specialising in research and data collection services, particularly those experienced in conducting surveys within the public sector. Companies with strong capabilities in analysis and interpreting user feedback would be well-suited to compete for this contract. Additionally, firms that can demonstrate their understanding of the judicial process and possess proven methodologies for capturing detailed user satisfaction insights are likely to excel in this competitive tendering environment. ## Notice The Scottish Courts and Tribunals Services (SCTS) wishes to commission a user satisfaction survey in all SCTS-administered courts in 2017 with the option to extend (at the sole discretion of SCTS) for up to two additional surveys in 2019 and 2021. ### Lot Information Lot 1 The Scottish Courts and Tribunals Services (SCTS) wishes to commission a user satisfaction survey in all SCTS-administered courts in 2017 with the option to extend (at the sole discretion of SCTS) for up to two additional surveys in 2019 and 2021. Renewal: The Scottish Courts and Tribunals Services (SCTS) wishes to commission a user satisfaction survey in all SCTS-administered courts in 2017 with the option to extend (at the sole discretion of SCTS) for up to two additional surveys in 2019 and 2021. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL288526 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Jul 2017 | | Submission deadline | 27 Jan 2017 | | Future notice date | Not specified | | Award date | 5 Apr 2017 | | Contract period | 1 May 2017 - 30 Nov 2017 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £210,000 | | Lots value | £210,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH COURTS AND TRIBUNALS SERVICE | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH11 3XD | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Sighthill/Gorgie | | Westminster constituency | Edinburgh South West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342311 - Customer satisfaction survey ## Release History - 4 Jul 2017 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL288526 - 20 Dec 2016 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC267892 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267892&idx=10 25th January 2017 - Submission Information - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267892&idx=9 25th January 2017 - Submission Information - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267892&idx=2 22nd December 2016 - Schedule 0 - ESPD instructions - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267892&idx=3 22nd December 2016 - Schedule 1 - Instructions to Bidders - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267892&idx=4 22nd December 2016 - Schedule 2- Specification - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267892&idx=5 22nd December 2016 - Schedule 3- Bidders Submission Requirements - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267892&idx=6 22nd December 2016 - Schedule 4 - Terms and Conditions - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267892&idx=7 22nd December 2016 - Schedule 5 - Pricing Schedule - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267892&idx=8 22nd December 2016 - Schedule 6 - Form of Tender - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC267892&idx=1 22nd December 2016 - ESPD documentation - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC267892 Court User Satisfaction Surveys - The Scottish Courts and Tribunals Services (SCTS) wishes to commission a user satisfaction survey in all SCTS-administered courts in 2017 with the option to extend (at the sole discretion of SCTS) for up to two additional surveys in 2019 and 2021. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL288526 Court User Satisfaction Surveys - The Scottish Courts and Tribunals Services (SCTS) wishes to commission a user satisfaction survey in all SCTS-administered courts in 2017 with the option to extend (at the sole discretion of SCTS) for up to two additional surveys in 2019 and 2021. ## Notice URLs - http:// - http://www.hse.gov.uk/pubns/hse40.pdf - http://www.publiccontractsscotland.gov.uk - http://www.scotcourtstribunals.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000475102 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000475102. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000475102.json.