--- title: "Cloud based unified communications solution including Orchard Housing CTi integration" ocid: "ocds-r6ebe6-0000479964" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000479964" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000479964.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000479964.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "KINGDOM HOUSING ASSOCIATION LIMITED" published: "2017-06-13" --- # Cloud based unified communications solution including Orchard Housing CTi integration Buyer: KINGDOM HOUSING ASSOCIATION LIMITED Current stage: Award OCID: ocds-r6ebe6-0000479964 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000479964) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000479964.json) ## Summary Kingdom Housing Association Limited is currently engaged in the procurement of a cloud-based unified communications solution, which is aimed at integrating with the Orchard Housing Management System. This tender, classified under services in the housing and community amenities industry, is at the active stage of the procurement process. The submission period ends on 17 April 2017, with the delivery location set at the Saltire Centre, Pentland Court, Glenrothes, KY6 2DA, UK. The procurement method is selective, following a competitive procedure with negotiation. This opportunity presents significant potential for businesses specialising in unified communications technology, particularly those with experience in cloud-based solutions and integration capabilities with existing systems. Companies that can demonstrate innovative approaches to enhancing communication within housing associations will find a competitive edge. Given the focus on providing value for money and meeting the operational needs of Kingdom Housing, suppliers who can offer robust training and support alongside their solutions will be well-suited to compete in this procurement process. ## Notice Kingdom are seeking a unified communications solution to ingrate with the housing management system from Orchard ### Lot Information Lot 1 Kingdom wish to secure efficiencies and economies of scale by means of a procurement exercise for meeting the requirements detailed within this documentation, achieved through the Most Economical Advantageous Tender (MEAT) submitted. We wish to seek: - A communications solution that seeks to future proof not only the telephony provision, but the way Kingdom communicate across their organisation and especially with the newly planned customer contact centre delivering the best possible service to their customers. - A system that can integrate with the Orchard Housing Management System and deliver business benefits through screen popping, click to dial etc. This is essential, and we will not accept responses that are not clear on this ability to interface. As well as the above, the following key objectives of the procurement and implementation are to provide: - A true value for money solution. - Demonstrate a significant improvement over the current systems in use. - A system that fits the cultural and operational needs of the association. - Comprehensive, yet simple to use, reporting abilities. - Solutions that are future proofed as far as possible and that are supplied by a supplier who is progressive enough to adapt to the frequent changes that occur in the social housing sector. - Staff that are fully trained on the new system and who see it as a cultural shift in improving operations. - A Solution that incorporates UC CTI integration to the Orchard Housing Management system and the supplier must be able to demonstrate and deliver this. Renewal: Kingdom wish to extend to a two year extension at their discretion and costs will be requested for this possible extension in the ITT. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN286297 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Jun 2017 | | Submission deadline | 17 Apr 2017 | | Future notice date | Not specified | | Award date | 13 Jun 2017 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | KINGDOM HOUSING ASSOCIATION LIMITED | | Locality | GLENROTHES | | Post town | Kirkcaldy | | Postcode | KY6 2DA | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM01 Clackmannanshire and Fife | | Local authority | Fife | | Electoral ward | Glenrothes West and Kinglassie | | Westminster constituency | Glenrothes and Mid Fife | | Delivery location | UKM22 Clackmannanshire and Fife | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32524000 - Telecommunications system ## Release History - 13 Jun 2017 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN286297 - 14 Mar 2017 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR276900 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR276900&idx=3 15th March 2017 - ESPD for KHA UC ITT - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR276900&idx=1 15th March 2017 - ITT for Cloud based Unified Commmunications Solution with CtI - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR276900&idx=2 15th March 2017 - Kindgom UC Costing matrix - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR276900 Cloud based unified communications solution including Orchard Housing CTi integration - Kingdom are seeking a unified communications solution to ingrate with the housing management system from Orchard - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN286297 Cloud based unified communications solution including Orchard Housing CTi integration - Kingdom are seeking a unified communications solution to ingrate with the housing management system from Orchard ## Notice URLs - http:// - http://www.kingdomhousing.org.uk - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000479964 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000479964. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000479964.json.