--- title: "Prisoner Telephony System -Maintenance" ocid: "ocds-r6ebe6-0000483714" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000483714" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000483714.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000483714.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH PRISON SERVICE" published: "2017-04-13" --- # Prisoner Telephony System -Maintenance Buyer: SCOTTISH PRISON SERVICE Current stage: Award OCID: ocds-r6ebe6-0000483714 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000483714) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000483714.json) ## Summary The Scottish Prison Service has completed a tender for the maintenance of the prisoner telephony system titled "Prisoner Telephony System - Maintenance", which will be in effect for a minimum of three years, with options to extend for an additional one or two years. The procurement process was conducted as a limited procedure without prior publication, necessitated by the proprietary nature of the software used. The contract covers 13 publicly managed prisons in Scotland, with an annual maintenance value of approximately £367,000. The award was made on 6 March 2017, and the procurement stage is classified as complete. This contract offers substantial opportunities for businesses with specialised expertise in telecommunications maintenance, particularly those familiar with proprietary systems. Businesses that focus on prison or correctional facility-related services, or those with the capacity to provide secure service personnel capable of passing security clearances, will find this tender especially relevant. The ongoing need for system resilience and high availability indicates that there may be additional service opportunities in the future as the Scottish Prison Service evaluates technological solutions for prisoner communication. ## Notice Contract Award Notice. Maintenance of the prisoner telephone system (an analogue / digital hybrid) within the publically prisons managed by the Scottish Prison Service for a minimum period 3 years with options for a year 4 or 5. ### Lot Information Lot 1 The SPS has undertaken a direct award to Redwood Technologies to continue the support and maintenance of the as installed prisoner telephony system within 13 Scottish prison for a minimum of 3 years with an option to extend up to 5 years in total. The annual value of the maintenance services is circa 367,000GBP per annum (average). ### Procurement Information The installed prisoner PIN telephony system contains hardware and uses operating system software that was developed by, and is proprietary to, Redwood Technologies. Technical reasons, and exclusive rights (IPR) in the software therefore preclude effective competition for the maintenance services. The software is integral to operation of the systems and affects a number of SPS activities including call monitoring, tariff management, and call charge reconciliation back to individual prisoners. Redwood also hold stocks of key spare parts, pin-phone telephone instruments and components to support in-service maintenance. The age of the system (7 years) means that such items are not generally and readily available in the market. There are no organisations licenced or authorized by Redwood (or known to be in the market) to support and maintain its systems. The supplier provides 24/7 call-out and planned preventative maintenance support for the prisoner telephony systems within SPS prisons across Scotland. The maintenance staff require to undergo specific security checks to enable them to work in prisons. There is a legal requirement (Prison Rules) which requires that the SPS provide prisoners with access to a telephone system; system resilience and availability is therefore paramount as part of good order in prisons. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR280195 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Apr 2017 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 6 Mar 2017 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH PRISON SERVICE | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9HW | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 50 - Repair and maintenance services ### Codes - 50334130 - Repair and maintenance services of telephone switching apparatus - 50334140 - Repair and maintenance services of telephone sets ## Release History - 13 Apr 2017 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR280195 - 8 Mar 2017 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR276309 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR276309 Prisoner Telephony System -Maintenance - Maintenance of the prisoner telephone system (an analogue / digital hybrid) within the publically prisons managed by the Scottish Prison Service for a minimum period 3 years with options for a year 4 or 5. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR280195 Prisoner Telephony System -Maintenance - Contract Award Notice. Maintenance of the prisoner telephone system (an analogue / digital hybrid) within the publically prisons managed by the Scottish Prison Service for a minimum period 3 years with options for a year 4 or 5. ## Notice URLs - http:// - http://www.sps.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000483714 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000483714. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000483714.json.