---
title: "CivTech 2.0 - Challenge 4 - Outpatient Appointment Booking System"
ocid: "ocds-r6ebe6-0000495166"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000495166"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000495166.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000495166.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE SCOTTISH GOVERNMENT (ON BEHALF OF THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND))"
published: "2018-04-26"
---

# CivTech 2.0 - Challenge 4 - Outpatient Appointment Booking System

Buyer: THE SCOTTISH GOVERNMENT (ON BEHALF OF THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND))  
Current stage: Award  
OCID: ocds-r6ebe6-0000495166

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## Summary

The Scottish Government, acting on behalf of the Common Services Agency (NHS National Services Scotland), has initiated a public procurement process titled "CivTech 2.0 - Challenge 4 - Outpatient Appointment Booking System." This project, which falls under the health industry category, is located in Edinburgh, UK. The tender was announced on 26th April 2018 and relates to an open procurement method aiming to enhance appointment management within NHS Scotland. The total value of the contract is £100,000, with significant deadlines including a bid submission period that has since been completed.

This procurement opportunity particularly benefits firms capable of delivering innovative technological solutions, focusing on streamlining outpatient appointment systems. Small and medium enterprises (SMEs) with expertise in healthcare technology, software development, or systems integration would be well-suited to compete for this contract. The challenge aims to improve patient experience and reduce unnecessary appointments, offering potential growth for businesses that can present cutting-edge solutions to meet these pressing needs.

## Notice

CivTech(r) 2.0 is a programme backed by the Scottish Government that will bring together private sector businesses, public organisations and citizens to develop more efficient and effective products and services, which will translate to new, better, faster and easier experiences for everyone. Innovation is key. By setting challenges - problems public sector organisations have identified - but not solutions, CivTech will be looking for truly great, innovative solutions.

### Lot Information

Lot 1

CivTech(r) 2.0 is a programme backed by the Scottish Government that will bring together private sector businesses, public organisations and citizens to develop more efficient and effective products and services, which will translate to new, better, faster and easier experiences for everyone. Innovation is key. By setting challenges - problems public sector organisations have identified - but not solutions, CivTech will be looking for truly great, innovative solutions. NHS Scotland manages over 4.5 million outpatient appointments a year, of which 3 million are routine follow-ups. Clinicians traditionally book these follow-ups at regular intervals such as every six months, or annually. But in reality some of these are simply not needed as a new appointment is only necessary if the condition of the patient changes, which in the case of a successfully completed treatment will often not happen. While these appointments act as safeguards for the clinician, they do not benefit the patient, cost the NHS money that could be better spent elsewhere, and places unnecessary time demands time on both the clinician and the patient. The situation gets worse because while outpatients who see no need for the follow-up will usually try to cancel the appointment, the only way to do this is by calling which itself can be extremely inconvenient. There are others who - possibly because the repeat appointment is set so far in advance - simply forget to about the appointment. For these reasons, NHS Scotland is facing a growing rate of Did Not Attends [DNAs], and these, together with follow-up enquiries as to why people did not attend, put yet further strains on the NHS's resources. So the Challenge is this - Can we create a smarter booking system for outpatient appointments in NHS Scotland, so patients are given the flexibility to manage and book the appointments that they need and unnecessary appointments are avoided. Please visit www.civtech.atlassian.net for more information on how to be involved in CivTech(r) 2.0. IMPORTANT: It is vital that applicants review the full information about each challenge available on the CivTech wiki page (https://civtech.atlassian.net/wiki/pages/viewpage.action?pageId=45847042) before completing the application. Below each challenge summary is a link to the full challenge, a video, relevant dates and further information about the challenge sponsor.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR317674 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2018 |
| Submission deadline | 1 Jun 2017 |
| Future notice date | Not specified |
| Award date | 29 Mar 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £100,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE SCOTTISH GOVERNMENT (ON BEHALF OF THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND)) |
| Additional buyers | THE SCOTTISH GOVERNMENT |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH6 6QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LUMERA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 26 Apr 2018 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR317674
- 12 May 2017 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY282728

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY282728&idx=5
  30th May 2017 - Please see questions and answers raised
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY282728&idx=6
  30th May 2017 - Please see questions and answers raised (Slightly amended version)
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY282728&idx=4
  23rd May 2017 - Technical Landscape as per Circular Advice Note 1
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY282728&idx=3
  23rd May 2017 - Please refer to the file for questions and responses
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY282728&idx=2
  12th May 2017 - Grounds for Mandatory Exclusion
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY282728&idx=1
  12th May 2017 - CivTech Application Form
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY282728
  CivTech 2.0 - Challenge 4 - Outpatient Appointment Booking System - CivTech(r) 2.0 is a programme backed by the Scottish Government that will bring together private sector businesses, public organisations and citizens to develop more efficient and effective products and services, which will translate to new, better, faster and easier experiences for everyone. Innovation is key. By setting challenges - problems public sector organisations have identified - but not solutions, CivTech will be looking for truly great, innovative solutions.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR317674
  CivTech 2.0 - Challenge 4 - Outpatient Appointment Booking System - CivTech(r) 2.0 is a programme backed by the Scottish Government that will bring together private sector businesses, public organisations and citizens to develop more efficient and effective products and services, which will translate to new, better, faster and easier experiences for everyone. Innovation is key. By setting challenges - problems public sector organisations have identified - but not solutions, CivTech will be looking for truly great, innovative solutions.

## Notice URLs

- http://
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- http://www.publiccontractsscotland.gov.uk
- http://www.stirling.gov.uk/procurement
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000495166
- https://civtech.atlassian.net/wiki
- https://civtech.atlassian.net/wiki/pages/viewpage.action?pageId=45847042

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000495166. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000495166.json.