---
title: "Provision of a Dispersed Community Alarm/Telecare Monitoring Service"
ocid: "ocds-r6ebe6-0000500966"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000500966"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000500966.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000500966.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SHETLAND ISLANDS COUNCIL"
published: "2017-09-19"
---

# Provision of a Dispersed Community Alarm/Telecare Monitoring Service

Buyer: SHETLAND ISLANDS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000500966

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## Summary

The Shetland Islands Council is seeking tenders for the "Provision of a Dispersed Community Alarm/Telecare Monitoring Service," targeting the services industry within the Shetland Islands, UK. The procurement process is currently in the Award stage, having completed on the 27th of July, 2017, with the contract being valued at £60,000. The successful supplier, Hanover (Scotland) Housing Association Ltd., will deliver services across the islands, including Unst, Yell, Papa Stour, and others, requiring coordination with local ferries and air services for deployment. The contract period spans from September 1, 2017, to August 31, 2021.

This procurement contract presents significant opportunities for businesses specialising in community service provision, particularly those offering telecare and monitoring solutions. Companies with experience in servicing dispersed populations or those familiar with the operational logistics of island communities would be particularly well positioned to compete. Suppliers are encouraged to demonstrate capabilities in delivering similar services, fulfilling selection criteria that include substantial financial backing and relevant experience in past contracts.

## Notice

Shetland Islands Council's Social Work Service currently operates a Community Alarm/Telecare Service for approximately 550 dispersed Community Alarm units. The units are installed in Sheltered Housing and individual homes throughout mainland Shetland and its outer islands, namely Unst, Yell, Papa Stour, Foula, Fair Isle and Skerries. The islands are widely distributed, requiring travel by local ferries or air services. There are also peripheral telecare devices linked through the Community Alarm Units, including smoke alarms, bed sensors, temperature extreme sensors, door exit sensors, fall detectors and passive infrared monitors.

### Lot Information

Lot 1

Shetland Islands Council's Social Work Service currently operates a Community Alarm/Telecare Service for approximately 550 dispersed Community Alarm units. The units are installed in Sheltered Housing and individual homes throughout mainland Shetland and its outer islands, namely Unst, Yell, Papa Stour, Foula, Fair Isle and Skerries. The islands are widely distributed, requiring travel by local ferries or air services. There are also peripheral telecare devices linked through the Community Alarm Units, including smoke alarms, bed sensors, temperature extreme sensors, door exit sensors, fall detectors and passive infrared monitors.

Renewal: Details are included in the Tender Document

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295839 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Sep 2017 |
| Submission deadline | 10 Jul 2017 |
| Future notice date | Not specified |
| Award date | 27 Jul 2017 |
| Contract period | 1 Sep 2017 - 31 Aug 2021 |
| Recurrence | 48 months |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £60,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHETLAND ISLANDS COUNCIL |
| Locality | LERWICK |
| Post town | Lerwick |
| Postcode | ZE1 0HB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Shetland Islands |
| Electoral ward | Lerwick North and Bressay |
| Westminster constituency | Orkney and Shetland |
| Delivery location | TLM66 Shetland Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HANOVER (SCOTLAND) HOUSING ASSOCIATION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79711000 - Alarm-monitoring services

## Release History

- 19 Sep 2017 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295839
- 21 Jun 2017 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN286914

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN286914&idx=4
  21st June 2017 - European Single Procurement Document
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN286914&idx=2
  21st June 2017 - Tender Document in Word
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN286914&idx=3
  21st June 2017 - Bank Reference Mandate
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN286914&idx=1
  21st June 2017 - Tender Document in PDF Format
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN286914
  Provision of a Dispersed Community Alarm/Telecare Monitoring Service - Shetland Islands Council's Social Work Service currently operates a Community Alarm/Telecare Service for approximately 550 dispersed Community Alarm units. The units are installed in Sheltered Housing and individual homes throughout mainland Shetland and its outer islands, namely Unst, Yell, Papa Stour, Foula, Fair Isle and Skerries. The islands are widely distributed, requiring travel by local ferries or air services. There are also peripheral telecare devices linked through the Community Alarm Units, including smoke alarms, bed sensors, temperature extreme sensors, door exit sensors, fall detectors and passive infrared monitors.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295839
  Provision of a Dispersed Community Alarm/Telecare Monitoring Service - Shetland Islands Council's Social Work Service currently operates a Community Alarm/Telecare Service for approximately 550 dispersed Community Alarm units. The units are installed in Sheltered Housing and individual homes throughout mainland Shetland and its outer islands, namely Unst, Yell, Papa Stour, Foula, Fair Isle and Skerries. The islands are widely distributed, requiring travel by local ferries or air services. There are also peripheral telecare devices linked through the Community Alarm Units, including smoke alarms, bed sensors, temperature extreme sensors, door exit sensors, fall detectors and passive infrared monitors.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.shetland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000500966

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000500966. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000500966.json.