---
title: "Resident Satisfaction Survey"
ocid: "ocds-r6ebe6-0000503072"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000503072"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000503072.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000503072.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "GOVAN HOUSING ASSOCIATION LIMITED"
published: "2017-09-18"
---

# Resident Satisfaction Survey

Buyer: GOVAN HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000503072

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000503072.json)

## Summary

The procurement process titled "Resident Satisfaction Survey" is being conducted by Govan Housing Association Limited, located in Glasgow, UK. This tender falls under the services industry category and is currently at the award stage, having been signed on 18th September 2017 with a contract value of £8,650. The procurement method utilised is a selective or restricted procedure, which required potential suppliers to qualify before submitting their bids. The initial tender period concluded on 21st July 2017.

This tender presents an excellent opportunity for businesses specialising in survey execution and analysis, particularly those with experience in community engagement and satisfaction studies. Small and medium-sized enterprises (SMEs) that can demonstrate capability in developing survey methodologies, data processing, and report writing would be well-suited to participate. Additionally, companies prepared to work closely with housing associations and engage with residents will find a conducive environment for growth through such public procurement contracts.

## Notice

Satisfaction survey for tenants and owners

### Lot Information

Lot 1

Develop appropriate survey questionnaire in conjunction with Govan HA Prepare a project plan including an interview schedule and format. Carry out a satisfaction survey (door to door and telephone) of Govan HA tenants and factored owners, in line with sampling parameters detailed within briefing document Co-operate and where appropriate participate in communications and public relations exercises to engage with tenants, with the aim of maximising the survey response rate. Process the data collected and provide results on the views of residents in easy to understand graphs and charts, benchmarked against other relevant sources. Produce a draft written report, which will be discussed with the Chief Executive and adapted as necessary before the release of a final written report. The report shall contain comprehensive survey results, analysis of findings together with an executive summary covering all key issues. It must also make reference and comparison to the results of our 2014 survey, a copy of which will be provided to the successful consultants. Provide 1 hard copy of the final report and 1 hard copy of the summary report along with one electronic copy (pdf) of both. Provide the source data in the format required by the Scottish Housing Regulator (weighted and unweighted figures). Presentation to the Govan Housing Association staff. Presentation to Govan Housing Association Management Committee. Work with our Service Scrutiny Panel where necessary. Carry out additional data analyses after Report completion, in response to Govan Housing Association request, of issues not covered in the main report (provided on a spreadsheet and/or brief report).

Renewal: + 2 years at discretion of Govan HA

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295742 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2017 |
| Submission deadline | 21 Jul 2017 |
| Future notice date | Not specified |
| Award date | 18 Sep 2017 |
| Contract period | Not specified |
| Recurrence | 2020 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000 |
| Lots value | £45,000 |
| Awards value | Not specified |
| Contracts value | £8,650 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVAN HOUSING ASSOCIATION LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 3AQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM34 North Lanarkshire, TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KNOWLEDGE PARTNERSHIP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 18 Sep 2017 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295742
- 6 Jul 2017 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL288517

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL288517&idx=1
  6th July 2017 - Briefing Document- Satisfaction Survey
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL288517
  Resident Satisfaction Survey - Satisfaction survey for tenants and owners
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295742
  Resident Satisfaction Survey - Satisfaction survey for tenants and owners

## Notice URLs

- http://
- http://www.govanha.org.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000503072

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000503072. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000503072.json.