--- title: "Service Risk Management Tool Software" ocid: "ocds-r6ebe6-0000506886" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000506886" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000506886.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000506886.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH WATER" published: "2019-02-01" --- # Service Risk Management Tool Software Buyer: SCOTTISH WATER Current stage: Award OCID: ocds-r6ebe6-0000506886 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000506886) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000506886.json) ## Summary The procurement process involves Scottish Water, located at Buchanan Gate Business Park, Stepps, Glasgow. The project titled "Service Risk Management Tool Software" falls under the water industry category and is currently at the active tender stage. Key dates include a submission deadline on 28 August 2017. This tender is being conducted under a selective procurement method, specifically a negotiated procedure with prior call for competition, with an estimated value of £2.5 million. This tender presents substantial business growth opportunities for suppliers specialising in software solutions for asset and service risk management. Companies proficient in providing configurable software tools and those with experience in managing asset stewardship and risk assessment are well-suited to compete. With the potential for collaboration with multiple suppliers, businesses offering ongoing maintenance and integration services could be particularly advantageous in this context. ## Notice Provision and maintenance of Service Risk management Software. ### Lot Information Lot 1 Scottish Water (SW) has embarked upon a technology refresh programme to support its wider business change transformation initiative in regards of embedding a Leading Asset Management Strategy into business as usual. The implication of this strategy sits across three major directorates - Strategic Customer Service Planning, Capital Investment and Customer Service Delivery. SW's Asset Management strategy is about the management of its physical assets and how they deliver service. It covers all of the activities that support the management of assets: strategic planning, capital investment and operations and maintenance. It involves all those people and processes involved with the management of assets. In order to enable the implementation of the strategy across the business, SW has initiated a significant technology refresh programme encompassing all relevant business functions, viz. Service Risk Management and Investment Planning, Projects and Programmes Delivery, Enterprise Asset Management, plus Collaboration and Business Intelligence capabilities across the board. The scope of this procurement is to support the Service Risk Management and Investment Planning aspects of the overall scope by selecting a suitable toolset for the same. The key capabilities being looked for in the target toolset are - - Asset and Service Risk assessment for infrastructure and non-infrastructure assets - Incorporation of a Service Measure Framework in Service Risk assessment - Interventions planning for addressing Service Risks and maintaining asset stewardship - Interventions Optimisation and Portfolio planning - Portfolio management supported by Scenario Analysis and baselining capabilities - Interventions delivery tracking and Service Risk update for iterative planning. A supplier is sought to provide a proprietary yet configurable 'off-the-shelf' solution or, a proprietary and configurable solution framework. More than one supplier may be contracted to provide various elements of the solution. Contracted suppliers will be required to collaborate with SW, and possibly other suppliers, in the implementation and integration of the software. Contracted suppliers will be required to provide on-going maintenance for the software they have provided.. Re: Lots - The ITN stage may be divided into lots relating to elements of the system requirements. Renewal: After an initial term of 6-years there will be two options to extend the contract term by 24-months. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB343945 | | Notice type | OJEU - F6 - Contract Award Notice (Utilities) | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Feb 2019 | | Submission deadline | 28 Aug 2017 | | Future notice date | Not specified | | Award date | 1 Feb 2019 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH WATER | | Locality | CUMBERNAULD ROAD | | Post town | Not specified | | Postcode | STEPPS,GLAS GOW | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLM82 Glasgow City | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48482000 - Business intelligence software package ## Release History - 1 Feb 2019 at 00:00 - Award - OJEU - F6 - Contract Award Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB343945 - 10 Aug 2017 at 00:00 - Tender - OJEU - F5 - Contract Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG292322 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG292322 Service Risk Management Tool Software - Provision and maintenance of Service Risk management Software. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB343945 Service Risk Management Tool Software - Provision and maintenance of Service Risk management Software. ## Notice URLs - http:// - http://www.publictendersscotland.publiccontractsscotland.gov.uk - http://www.scottishwater.co.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000506886 - https://www.publictendersscotland.publiccontractsscotland.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000506886. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000506886.json.