--- title: "Consultancy on Solicitor Contact Line" ocid: "ocds-r6ebe6-0000508475" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000508475" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000508475.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000508475.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SCOTTISH LEGAL AID BOARD" published: "2021-06-30" --- # Consultancy on Solicitor Contact Line Buyer: SCOTTISH LEGAL AID BOARD Current stage: Award OCID: ocds-r6ebe6-0000508475 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000508475) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000508475.json) ## Summary The Scottish Legal Aid Board is seeking consultancy services titled "Consultancy on Solicitor Contact Line" to enhance their future operational arrangements in Edinburgh, UK. This procurement is currently at the award stage, having been completed, with the contract awarded to Working Time Solutions Limited. The open tender was initiated on 18 August 2017, with bids accepted until 4 September 2017. The primary focus is on the legal aid services industry, particularly the development of strategies for enhanced solicitor contact arrangements in line with legislative changes. This engagement presents a significant opportunity for businesses specialising in consultancy services, particularly those experienced in legal aid and operational planning. Companies with expertise in workforce management and software solutions for rota and shift management would be particularly well-suited to compete, helping to shape the future of solicitor contact processes for the Scottish Legal Aid Board. The procurement method was open, allowing for a competitive bidding process that included both small and medium-sized enterprises. ## Notice Experienced professional support is required to develop options for future Solicitor Contact Line working arrangements based on an understanding of planned legislative changes, the existing business and future requirements. This will include support to develop and deliver revised rota, shift working and call out arrangements with the possibility of introducing rota/shift management software. This work must be based on a clear understanding of our Corporate and Business Plans and HR Strategies and Policies ### Lot Information Lot 1 Experienced professional support is required to develop options for future Solicitor Contact Line working arrangements based on an understanding of planned legislative changes, the existing business and future requirements. This will include support to develop and deliver revised rota, shift working and call out arrangements with the possibility of introducing rota/shift management software. This work must be based on a clear understanding of our Corporate and Business Plans and HR Strategies and Policies. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN419876 | | Notice type | PCS Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Jun 2021 | | Submission deadline | 4 Sep 2017 | | Future notice date | Not specified | | Award date | 6 Nov 2017 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH LEGAL AID BOARD | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 5HE | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | City Centre | | Westminster constituency | Edinburgh West | | Delivery location | TLM Scotland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | WORKING TIME SOLUTIONS | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79414000 - Human resources management consultancy services ## Release History - 30 Jun 2021 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN419876 - 18 Aug 2017 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG292803 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG292803&idx=4 18th August 2017 - Cover Letter - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG292803&idx=5 18th August 2017 - Company Details - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG292803&idx=1 18th August 2017 - ITT Consultant for SCL - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG292803&idx=2 18th August 2017 - Terms & Conditions - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG292803&idx=3 18th August 2017 - Instruction To Tenderers - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG292803 Consultancy on Solicitor Contact Line - Experienced professional support is required to develop options for future Solicitor Contact Line working arrangements based on an understanding of planned legislative changes, the existing business and future requirements. This will include support to develop and deliver revised rota, shift working and call out arrangements with the possibility of introducing rota/shift management software. This work must be based on a clear understanding of our Corporate and Business Plans and HR Strategies and Policies - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN419876 Consultancy on Solicitor Contact Line - Experienced professional support is required to develop options for future Solicitor Contact Line working arrangements based on an understanding of planned legislative changes, the existing business and future requirements. This will include support to develop and deliver revised rota, shift working and call out arrangements with the possibility of introducing rota/shift management software. This work must be based on a clear understanding of our Corporate and Business Plans and HR Strategies and Policies ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk - http://www.slab.org.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000508475 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000508475. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000508475.json.