--- title: "Quality Barometer" ocid: "ocds-r6ebe6-0000511155" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000511155" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000511155.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000511155.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "HISTORIC ENVIRONMENT SCOTLAND" published: "2017-09-08" --- # Quality Barometer Buyer: HISTORIC ENVIRONMENT SCOTLAND Current stage: Planning OCID: ocds-r6ebe6-0000511155 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000511155) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000511155.json) ## Summary The procurement process is being conducted by Historic Environment Scotland, focusing on the development of a "Quality Barometer" to consolidate and analyse feedback from various sources such as social media and visitor comments. This tender falls under the services industry category and is classified as a planned procurement. The anticipated value of this contract is £96,000 GBP, with an initial contract duration of 24 months and an option to extend for an additional 24 months. Key dates include a future notice anticipated on 25th October 2017, marking a significant deadline for interested parties. This tender presents a valuable opportunity for businesses specialising in data integration, analytics, and software development, particularly those with experience in creating feedback management tools or performance measurement products. Companies that are adept at electronic submissions and possess a strong understanding of user sentiment analysis will likely find themselves well-positioned to compete successfully for this contract. Engaging with Historic Environment Scotland’s innovative project could also enhance a business's portfolio in the cultural and heritage sectors. ## Notice HES has a requirement to develop a Quality Barometer. A product which will bring the wide range of feedback the organisation receives together in one place. These feedback sources currently include, but are not limited to: Facebook; Twitter; TripAdvisor; written and verbal compliments and complaints; internal Mystery Visit programme; VisitScotland Quality Assurance programme. ### Lot Information Lot 1 HES has a requirement to develop a Quality Barometer. A product which will bring the wide range of feedback the organisation receives together in one place. These feedback sources currently include, but are not limited to: Facebook; Twitter; TripAdvisor; written and verbal compliments and complaints; internal Mystery Visit programme; VisitScotland Quality Assurance programme. The Quality Barometer will provide HES with a live online dashboard which integrates content from all sources, allowing them to be accessed instantly in one place for each individual site. The barometer will analyse sentiment, allocate scores, translate feedback and enable responses. During the development of this product HES will work with the supplier to determine how feedback is weighted. Either one score or a range of scores will indicate the performance of that site, and it is anticipated that this score will be used to form a Service KPI for our sites going forward.. Once the product is developed and tested, and HES are satisfied with how the product operates as an insights tool, there may be the potential to progress to a second phase, which would focus on review collection, and further development of the barometer as a marketing tool. Renewal: There will be an option to extend for up to a further 24 months following the initial 24 month contract period. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295012 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Sep 2017 | | Submission deadline | 8 Jan 2018 | | Future notice date | 25 Oct 2017 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £96,000 | | Lots value | £96,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HISTORIC ENVIRONMENT SCOTLAND | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH9 1SH | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Southside/Newington | | Westminster constituency | Edinburgh South | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services - 79311000 - Survey services ## Release History - 8 Sep 2017 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295012 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295012 Quality Barometer - HES has a requirement to develop a Quality Barometer. A product which will bring the wide range of feedback the organisation receives together in one place. These feedback sources currently include, but are not limited to: Facebook; Twitter; TripAdvisor; written and verbal compliments and complaints; internal Mystery Visit programme; VisitScotland Quality Assurance programme. ## Notice URLs - http:// - http://historicenvironment.scot - http://www.publiccontractsscotland.gov.uk - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=511155 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000511155 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000511155. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000511155.json.