---
title: "AWARD - SXL 04-15 - Customer Service Platform Framework"
ocid: "ocds-r6ebe6-0000511912"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000511912"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000511912.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000511912.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2017-09-14"
---

# AWARD - SXL 04-15 - Customer Service Platform Framework

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000511912

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000511912)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000511912.json)

## Summary

The procurement process involves North Ayrshire Council, which is looking to contract services related to a Customer Service Platform Framework. This public procurement falls within the services industry category and is located in Irvine, UK. The procurement method used for this tender was an open procedure, and the contract award was completed on 14th September 2017, with services for Hosted and On-Premises Solutions already being signed off on 1st June 2016. The authority had previously received multiple bids, with a total of 10 bids for Hosted Solutions and 6 bids for On-Premises Solutions.

This contract offers significant opportunities for businesses, especially those specialising in customer service software solutions and platforms. Small and medium-sized enterprises (SMEs) and larger organisations engaged in IT services and product development, particularly those with experience in public sector contracts, would be well-suited to explore similar tenders. Engaging in such frameworks can facilitate business growth through government contracts, enhancing the visibility and credibility of suppliers in the competitive market.

## Notice

Customer Service Platform Framework

### Lot Information

Hosted Solutions

Customer Service Platform Framework

On-Premises Solutions

Customer Service Platform Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295428 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2017 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Jun 2016 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £131,386 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | CIVICA; KANA; NETCALL TELECOM |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 14 Sep 2017 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295428

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295428
  AWARD - SXL 04-15 - Customer Service Platform Framework - Customer Service Platform Framework

## Notice URLs

- http://
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000511912

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000511912. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000511912.json.