---
title: "Delivery options for the Citizens Advice Consumer Service in Scotland"
ocid: "ocds-r6ebe6-0000512668"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000512668"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000512668.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000512668.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "CITIZENS ADVICE SCOTLAND (CAS)"
published: "2017-09-22"
---

# Delivery options for the Citizens Advice Consumer Service in Scotland

Buyer: CITIZENS ADVICE SCOTLAND (CAS)  
Current stage: Tender  
OCID: ocds-r6ebe6-0000512668

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000512668.json)

## Summary

The Citizens Advice Scotland (CAS) is currently seeking proposals for the delivery of their Consumer Service in Scotland. This tender, identified as "Delivery options for the Citizens Advice Consumer Service in Scotland", encapsulates services aimed at improving consumer support across Central Scotland. The procurement process is at the active Tender stage, with a submission deadline set for 6th October 2017. Interested parties should note that the total estimated value of this contract is £50,000, and submissions must be made in writing by the stated deadline.

This opportunity is well-suited for businesses engaged in service delivery, especially those with experience in consumer support services or those looking to enhance their operational models. The CAS aims to explore innovative and efficient delivery options, making this an enticing project for service providers capable of offering scalable and high-quality solutions. Companies that can demonstrate a strong track record in similar contracts, as well as those with audited financial accounts, will be particularly competitive in this tender process.

## Notice

Delivery options for the Citizens Advice Consumer Service in Scotland

### Lot Information

Lot 1

The current CAS delivery model has operated since 2012. We are keen to build on the experiences gained through this operation by undertaking a review of the current service and considering options for future delivery and development, aligned to both UK and Scottish Government requirements. Citizens Advice England and Wales recently completed their transition from a sole supplier to a multi-site delivery, across 7 Local Citizens Advice (LCA) offices. Their LCA's were identified through a competitive grant application process. This review aims to provide an options appraisal for the delivery of a scalable high quality flexible service at a competitive cost, allowing for the possible integration of other or future digital contact services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP296300 |
| Notice type | PCS Notice - Website Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2017 |
| Submission deadline | 6 Oct 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITIZENS ADVICE SCOTLAND (CAS) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH7 4GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith Walk |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM75 City of Edinburgh |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 22 Sep 2017 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP296300

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP296300&idx=9
  22nd September 2017 - CACS ITT
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP296300
  Delivery options for the Citizens Advice Consumer Service in Scotland - Delivery options for the Citizens Advice Consumer Service in Scotland

## Notice URLs

- http://www.cas.org.uk
- http://www.publiccontractsscotland.gov.uk
- http://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=512668
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=512668
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000512668

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000512668. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000512668.json.