---
title: "Provision of policy analysis and support to the Customer Forum"
ocid: "ocds-r6ebe6-0000513709"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000513709"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000513709.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000513709.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "WATER INDUSTRY COMMISSION FOR SCOTLAND"
published: "2017-09-29"
---

# Provision of policy analysis and support to the Customer Forum

Buyer: WATER INDUSTRY COMMISSION FOR SCOTLAND  
Current stage: Tender  
OCID: ocds-r6ebe6-0000513709

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## Summary

The Water Industry Commission for Scotland is currently accepting tenders for the "Provision of policy analysis and support to the Customer Forum." This procurement falls within the services category and is focused on economic regulation within the water industry. Located in Stirling, UK, this tender is in the tender stage, with a submission deadline set for 20th October 2017 at 12:00. The total value of the contract is £135,000, and the procurement method being utilised is an open procedure, allowing for broader participation.

This tender presents a significant opportunity for businesses specialising in policy analysis, customer engagement, and strategic consultation within the water sector. Firms that excel in high-level analytical work and possess experience interacting with regulatory bodies and stakeholders will be particularly well-suited to compete. The role requires individuals who can contribute to shaping customer influence in investment priorities and pricing policies, offering a chance for businesses to establish essential relationships and enhance their presence in a crucial segment of Scotland's economy.

## Notice

The Customer Forum for Water is a new model for ensuring that the customer voice is properly reflected in the investment priorities, pricing policies and customer service standards of Scottish Water. The Forum is charged with seeking to agree on behalf of customers, Scottish Water's Business Plan for the period 2021-27 as part of the Strategic Review of Charges, the statutory process to determine charges for the period. The Forum is now seeking an able and versatile person with the right blend of skills and experience as part of a small team to support it in this work.

### Lot Information

Lot 1

This work should appeal to someone who is used to dealing with senior management, can work well on their own initiative and enjoys a stimulating environment with the freedom to scope policy options within the boundaries of the Strategic Review of Charges. Working closely with the Forum's Principal Support Manager seconded from the Water Industry Commission the successful candidate will report direct to the Chair and the key tasks will include: 1. Providing support to the Chair and the Forum in strategy development and policy formulation. 2. Analysing papers coming to the Forum (mainly from WICS and SW). 3. Drafting options papers for the Forum to assist in its decision making. 4. Drafting submissions (mainly) to Scottish Water based on those decisions. 5. Liaising on higher level policy issues emerging within the frame of the Strategic Review of Charges on behalf of the Forum with key stakeholders -Scottish Water, Drinking Water Quality Regulator, Scottish Environmental Protection Agency, Water Industry Commission for Scotland, Scottish Government. 6. Advising on appropriate strategies to ensure customer influence of events. 7. Advising on potential research work. 8. Assisting in shaping the forward work programme. 9. Playing a full part in the deliberations of the Forum. Key skills and experience This is an unrivalled opportunity to help shape and advance an approach to customer engagement which has attracted attention in other regulated sectors both nationally and internationally; and to influence strategic outcomes in a major sector of the Scottish economy. The key skills and experience required are: (I) The ability to come to terms quickly with complex subject matter (II) High level analytical skills (III)Good drafting ability (IV) Good communication skills (V) Finely tuned interpersonal skills coupling tact and diplomacy with the confidence to forge good working relationships both internally and with senior officials in the sector (VI)The ability to assess the complex interaction of a range of players in the operating environment and to make astute judgements Experience of the water industry would be advantageous, but is not essential.

Renewal: Extension of one further year

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP296850 |
| Notice type | PCS Notice - Website Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2017 |
| Submission deadline | 20 Oct 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £135,000 |
| Lots value | £135,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER INDUSTRY COMMISSION FOR SCOTLAND |
| Locality | STIRLING |
| Post town | Falkirk and Stirling |
| Postcode | FK8 1JH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Stirling |
| Electoral ward | Stirling North |
| Westminster constituency | Stirling and Strathallan |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72221000 - Business analysis consultancy services

## Release History

- 29 Sep 2017 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP296850

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP296850&idx=2
  29th September 2017 - Appendix 2 ESPD
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP296850&idx=3
  29th September 2017 - Appendix 3 Standard terms and conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP296850&idx=4
  29th September 2017 - Appendix 4 Statement of purpose
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP296850&idx=5
  29th September 2017 - Appendix 5 Principal Support Manager role description
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=SEP296850&idx=1
  29th September 2017 - Invitation to tender
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP296850
  Provision of policy analysis and support to the Customer Forum - The Customer Forum for Water is a new model for ensuring that the customer voice is properly reflected in the investment priorities, pricing policies and customer service standards of Scottish Water. The Forum is charged with seeking to agree on behalf of customers, Scottish Water's Business Plan for the period 2021-27 as part of the Strategic Review of Charges, the statutory process to determine charges for the period. The Forum is now seeking an able and versatile person with the right blend of skills and experience as part of a small team to support it in this work.

## Notice URLs

- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=513709
- http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10543
- http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx
- http://www.watercommission.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000513709

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000513709. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000513709.json.