--- title: "Integrated Customer Portal and CRM Solution" ocid: "ocds-r6ebe6-0000513893" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000513893" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000513893.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000513893.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "RENFREWSHIRE COUNCIL" published: "2017-10-02" --- # Integrated Customer Portal and CRM Solution Buyer: RENFREWSHIRE COUNCIL Current stage: Award OCID: ocds-r6ebe6-0000513893 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000513893) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000513893.json) ## Summary Renfrewshire Council is undertaking a procurement process for the "Integrated Customer Portal and CRM Solution" project, aimed at digitising all council services. This project is classified under the services category and takes place within the Renfrewshire area, Scotland. The procurement is currently in the award stage, following a selective procedure executed via a mini competition limited to suppliers under the Scotland Excel framework for Customer Service Platforms. The contract was officially signed on September 26, 2017, and the relevant specifications and requirements are detailed in the ITT Document. This tender presents significant opportunities for businesses that specialise in digital solutions, especially those with experience in customer relationship management and integrated service delivery platforms. Companies equipped to offer innovative, secure, and scalable digital systems are well-positioned to compete in this competitive procurement landscape. Engaging with this opportunity can help businesses expand their footprint within the public sector and contribute to enhancing customer service efficiencies for local authorities. ## Notice Renfrewshire Council are seeking a suitable supplier to implement and support the Council plan to implement all services digitally, the Council have taken the decision to amalgamate the existing Customer Portal (CP) and Customer Relationship Management (CRM) solution into a single secure integrated solution in order to manage all customer contact and deliver all online services. The full requirements and specification can be located within the ITT Document contained within the supplier attachment area. This procurement is being executed via a mini competition restricted to the suppliers awarded under Scotland Excel framework Agreement for Customer Service Platform (04/15) Lot 1 Hosted Solution ### Lot Information Lot 1 Renfrewshire Council are seeking a suitable supplier to implement and support the Council plan to implement all services digitally, the Council have taken the decision to amalgamate the existing Customer Portal (CP) and Customer Relationship Management (CRM) solution into a single secure integrated solution in order to manage all customer contact and deliver all online services. This procurement is being executed via a mini competition restricted to the suppliers awarded under Scotland Excel framework Agreement for Customer Service Platform (04/15) Lot 1 Hosted Solution ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT297269 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Oct 2017 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 26 Sep 2017 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | RENFREWSHIRE COUNCIL | | Locality | PAISLEY | | Post town | Paisley | | Postcode | PA1 1JB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire | | Local authority | Renfrewshire | | Electoral ward | Paisley East and Central | | Westminster constituency | Paisley and Renfrewshire South | | Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72212445 - Customer Relation Management software development services ## Release History - 2 Oct 2017 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT297269 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT297269 Integrated Customer Portal and CRM Solution - Renfrewshire Council are seeking a suitable supplier to implement and support the Council plan to implement all services digitally, the Council have taken the decision to amalgamate the existing Customer Portal (CP) and Customer Relationship Management (CRM) solution into a single secure integrated solution in order to manage all customer contact and deliver all online services. The full requirements and specification can be located within the ITT Document contained within the supplier attachment area. This procurement is being executed via a mini competition restricted to the suppliers awarded under Scotland Excel framework Agreement for Customer Service Platform (04/15) Lot 1 Hosted Solution ## Notice URLs - http:// - http://www.renfrewshire.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000513893 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000513893. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000513893.json.