--- title: "Consultancy on Solicitor Contact Line" ocid: "ocds-r6ebe6-0000514545" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000514545" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000514545.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000514545.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "SCOTTISH LEGAL AID BOARD" published: "2017-10-09" --- # Consultancy on Solicitor Contact Line Buyer: SCOTTISH LEGAL AID BOARD Current stage: Tender OCID: ocds-r6ebe6-0000514545 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000514545) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000514545.json) ## Summary The Scottish Legal Aid Board is currently seeking professional consultancy services for its Solicitor Contact Line through an open tender process. The procurement is categorised under services and is being conducted at their headquarters located at Thistle House, 91 Haymarket Terrace, Edinburgh. The tender is titled "Consultancy on Solicitor Contact Line" and aims to develop new working pattern options, including revised rota and shift arrangements. Interested parties should note that the submission deadline is 23 October 2017, with the award period commencing immediately after. This contract presents a valuable opportunity for consulting firms specialising in service optimisation and operational efficiency, particularly those with experience in legal services and contact centre management. Businesses that can demonstrate a clear understanding of legislative changes and existing operational frameworks would be particularly well-suited to compete for this tender. Engaging in this project could significantly enhance a firm's profile and expand its client base within the public sector, fostering long-term growth. ## Notice Experienced professional support is required to develop new working pattern options for the Solicitor Contact Line. This will include support to develop and deliver revised rota, shift working and call out arrangements. Working pattern proposals must be based on an understanding of planned legislative changes, the existing business and future requirements. This work must also incorporate a clear understanding of the Scottish Legal Aid Board's Corporate and Business Plans and our HR Strategies and Policies. ### Lot Information Lot 1 Experienced professional support is required to develop new working pattern options for the Solicitor Contact Line. This will include support to develop and deliver revised rota, shift working and call out arrangements. Working pattern proposals must be based on an understanding of planned legislative changes, the existing business and future requirements. This work must also incorporate a clear understanding of the Scottish Legal Aid Board's Corporate and Business Plans and our HR Strategies and Policies. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT297688 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Oct 2017 | | Submission deadline | 23 Oct 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH LEGAL AID BOARD | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 5HE | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | City Centre | | Westminster constituency | Edinburgh West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72200000 - Software programming and consultancy services - 72212450 - Time accounting or human resources software development services - 72212451 - Enterprise resource planning software development services - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security - 79400000 - Business and management consultancy and related services ## Release History - 9 Oct 2017 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT297688 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT297688&idx=3 9th October 2017 - Company details form - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT297688&idx=4 9th October 2017 - Instruction to tenderers - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT297688&idx=5 9th October 2017 - Terms and conditions - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT297688&idx=2 9th October 2017 - Specification - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT297688&idx=1 9th October 2017 - Cover letter - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT297688 Consultancy on Solicitor Contact Line - Experienced professional support is required to develop new working pattern options for the Solicitor Contact Line. This will include support to develop and deliver revised rota, shift working and call out arrangements. Working pattern proposals must be based on an understanding of planned legislative changes, the existing business and future requirements. This work must also incorporate a clear understanding of the Scottish Legal Aid Board's Corporate and Business Plans and our HR Strategies and Policies. ## Notice URLs - http://www.publiccontractsscotland.gov.uk - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=514545 - http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx - http://www.slab.org.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000514545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000514545. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000514545.json.