---
title: "Delivery options for the Citizens Advice Consumer Service in Scotland"
ocid: "ocds-r6ebe6-0000515211"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000515211"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000515211.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000515211.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "CITIZENS ADVICE SCOTLAND (CAS)"
published: "2017-11-09"
---

# Delivery options for the Citizens Advice Consumer Service in Scotland

Buyer: CITIZENS ADVICE SCOTLAND (CAS)  
Current stage: Tender  
OCID: ocds-r6ebe6-0000515211

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000515211.json)

## Summary

The procurement process is initiated by Citizens Advice Scotland (CAS) for the contract titled "Delivery options for the Citizens Advice Consumer Service in Scotland". This tender falls under the services category and is focused on the delivery options across Central Scotland. The procurement is at the Tender stage and submissions are accepted until 4th December 2017, with the bid opening scheduled for 5th December 2017 in Edinburgh. The method for this procurement is open, allowing all interested parties to participate.

This tender presents significant growth opportunities for businesses, particularly those specialising in service delivery and consultancy within the public sector. Companies with experience in customer service management, strategic reviews, and flexible service models are encouraged to compete. The emphasis on high-quality, scalable solutions makes this an attractive avenue for businesses looking to partner with public entities and expand their service offerings in Scotland.

## Notice

Delivery options for the Citizens Advice Consumer Service in Scotland

### Lot Information

Lot 1

The current CAS delivery model has operated since 2012. We are keen to build on the experiences gained through this operation by undertaking a review of the current service and considering options for future delivery and development, aligned to both UK and Scottish Government requirements. Citizens Advice England and Wales recently completed their transition from a sole supplier to a multi-site delivery, across 7 Local Citizens Advice (LCA) offices. Their LCA's were identified through a competitive grant application process. This review aims to provide an options appraisal for the delivery of a scalable high quality flexible service at a competitive cost, allowing for the possible integration of other or future digital contact services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV300626 |
| Notice type | PCS Notice - Website Contract Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Nov 2017 |
| Submission deadline | 4 Dec 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITIZENS ADVICE SCOTLAND (CAS) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH7 4GB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith Walk |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM75 City of Edinburgh |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 9 Nov 2017 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV300626

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV300626&idx=1
  9th November 2017 - Delivery options for the Citizens Advice Consumer Service in Scotland
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV300626
  Delivery options for the Citizens Advice Consumer Service in Scotland - Delivery options for the Citizens Advice Consumer Service in Scotland

## Notice URLs

- http://www.cas.org.uk
- http://www.publiccontractsscotland.gov.uk
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=515211
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000515211

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000515211. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000515211.json.