--- title: "Patient/Carer Online Feedback Service'" ocid: "ocds-r6ebe6-0000515585" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000515585" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000515585.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000515585.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"THE AUTHORITY\")" published: "2018-03-16" --- # Patient/Carer Online Feedback Service' Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("THE AUTHORITY") Current stage: Award OCID: ocds-r6ebe6-0000515585 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000515585) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000515585.json) ## Summary The procurement process for the Patient/Carer Online Feedback Service is initiated by NHS National Services Scotland (the Authority), located in Edinburgh, Scotland. This project is currently in the contract award stage, having been officially signed on 1st March 2018. The contract, valued at £400,000, aims to provide an online feedback solution for NHS Boards across Scotland, requiring minimal development from the selected supplier. The procurement method is classified as an open procedure, with the bidding period having concluded on 20th November 2017. This tender presents significant opportunities for businesses specialising in information technology and healthcare services. Companies with capabilities in developing and maintaining online feedback systems, as well as providing training and support for staff implementation, would be well-positioned to compete for future contracts in this space. As NHS organisations continuously seek innovative solutions to enhance patient engagement, businesses that demonstrate a solid track record in similar projects and possess requisite insurance coverages may find advantageous avenues for sustained growth in public health contracting. ## Notice NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. ### Lot Information Lot 1 NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a Single Supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. The service provider should also be able to provide an effective moderation service, training and support for staff to implement the system across NHS Scotland, and regular reporting to NHS Boards and the Scottish Government.. Although anonymous, the site should record where the person is based and the service they feedback about. The feedback will then be sent by the Service Provider to the appropriate healthcare service manager or clinician for a response or responses, which will be published online alongside the original post. Renewal: A further 2 one year renewals will be possible ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313786 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Mar 2018 | | Submission deadline | 20 Nov 2017 | | Future notice date | Not specified | | Award date | 1 Mar 2018 | | Contract period | 1 Apr 2018 - 31 Mar 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £400,000 | | Lots value | £400,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("THE AUTHORITY") | | Additional buyers | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9EB | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh South West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72413000 - World wide web (www) site design services ## Release History - 16 Mar 2018 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313786 - 16 Oct 2017 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT298616 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT298616&idx=4 25th October 2017 - Use this spreadsheet to submit your price - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT298616&idx=1 18th October 2017 - Invitation To Tender - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT298616&idx=2 18th October 2017 - Terms & Conditions - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT298616&idx=3 18th October 2017 - ESPD - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT298616 Patient/Carer Online Feedback Service' - NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313786 Patient/Carer Online Feedback Service' - NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. ## Notice URLs - http:// - http://www.nhsscotlandprocurement.scot.nhs.uk/ - http://www.publictendersscotland.publiccontractsscotland.gov.uk/web/login.html - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000515585 - https://www.publiccontractsscotland.gov.uk - https://www.publictendersscotland.publiccontractsscotland.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000515585. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000515585.json.