---
title: "HR Payroll CRM and ICT Helpdesk Single Platform"
ocid: "ocds-r6ebe6-0000516977"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000516977"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000516977.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000516977.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2018-05-25"
---

# HR Payroll CRM and ICT Helpdesk Single Platform

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000516977

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## Summary

The North Ayrshire Council is looking to replace its HR Payroll CRM and ICT Helpdesk systems with a single platform, projecting a supply need over the next two years. The procurement process is currently at the Award stage, and although the tender has been marked as unsuccessful, it previously detailed a projected value of £2,000,000. The procurement method used was an open procedure, and all activities are based in Irvine, UK. Interested businesses should note that the tender submission period concluded on 6 April 2018, while the estimated contract period was set to start on 2 July 2018 and run until 1 July 2023, with an option for extensions.

This tender represents a substantial opportunity for businesses specialising in integrated digital solutions, particularly those with expertise in cloud and software-as-a-service (SaaS) technologies. Companies that can demonstrate experience in providing IT service desk, HR, and payroll systems within a unified framework will be particularly well-positioned to compete. Furthermore, suppliers should be prepared to align their offerings with the council’s strategic objectives, which include achieving efficiencies and a single customer view in line with their Digital Strategy. The tender also emphasises community benefits, which could provide an edge for suppliers committed to delivering social value alongside services.

## Notice

The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform.

### Lot Information

Lot 1

The council need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform

Options: During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model

Renewal: The resultant contract will be for a period of 5 years commencing w/b 2nd July 2018 until July 2023, with the option to extend by up to a further 2 x 1 year periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320295 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 May 2018 |
| Submission deadline | 6 Apr 2018 |
| Future notice date | 1 Mar 2018 |
| Award date | 25 May 2018 |
| Contract period | 2 Jul 2018 - 1 Jul 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Unsuccessful |
| Lots status | Unsuccessful |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 25 May 2018 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320295
- 29 Mar 2018 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR315228
- 8 Mar 2018 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR312940
- 30 Oct 2017 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV299757

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV299757&idx=3
  1st November 2017 - Proof of Concept - Pest Control
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV299757&idx=4
  1st November 2017 - Project Overview
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV299757&idx=1
  1st November 2017 - Proof of Concept - IT Service Desk
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV299757&idx=2
  1st November 2017 - Proof of Concept - HR and Payroll
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV299757
  HR Payroll CRM and ICT Helpdesk Single Platform - The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR312940
  HR Payroll CRM and ICT Helpdesk Single Platform - The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY320295
  HR Payroll CRM and ICT Helpdesk Single Platform - The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR & Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform.

## Notice URLs

- http://
- http://www.hse.gov.uk/pubns/hse40.pdf
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000516977
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000516977. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000516977.json.