---
title: "Provision of a Telecare Call Monitoring and Alarm Receiving Centre"
ocid: "ocds-r6ebe6-0000517909"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000517909"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000517909.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000517909.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2017-11-08"
---

# Provision of a Telecare Call Monitoring and Alarm Receiving Centre

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Planning  
OCID: ocds-r6ebe6-0000517909

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## Summary

North Ayrshire Council is in the planning stage for the procurement of a Telecare Call Monitoring and Alarm Receiving Centre. This service is essential for maintaining a call handling system that is compatible with alarm equipment and Telecare peripherals in the North Ayrshire Council area, including the islands of Arran and Cumbrae. The procurement process began on 8th November 2017, with a future notice scheduled for 4th December 2017. The expected service period will last from 1st September 2018 to 31st August 2019, catering to approximately 4,200 service users who require 24/7 support, which includes public and bank holidays.

This opportunity presents significant growth potential for businesses specialising in Telecare services or related technologies. Providers capable of delivering high-quality, responsive call handling systems are particularly well-suited, given the anticipated increase in demand for Telecare services. The successful provider will not only contribute to key health and social care initiatives but also align with the Scottish Government’s objectives to promote independence for older individuals and those with care needs. Companies should consider this tender as a strategic avenue to enhance their market presence in the health and social care sectors.

## Notice

The Council requires a Provider who shall operate and maintain a call handling system which is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. The service is required 24 hours per day, 365 days per year including bank and public holidays for the benefit of adults and older people assessed by the Council as requiring this service who live within the North Ayrshire Council area which includes the islands of Arran and Cumbrae.

### Lot Information

Lot 1

The Provider shall operate and maintain a call handling system that is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. Service Users will include adults and older people assessed by the Council Health and Social Care Partnership as requiring a Service and who live within the North Ayrshire Council area. The Provider shall provide a Service 24 hours per day, 365 days per year including bank and public holidays.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV300615 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Nov 2017 |
| Submission deadline | Not specified |
| Future notice date | 4 Dec 2017 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79711000 - Alarm-monitoring services

## Release History

- 8 Nov 2017 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV300615

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV300615
  Provision of a Telecare Call Monitoring and Alarm Receiving Centre - The Council requires a Provider who shall operate and maintain a call handling system which is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. The service is required 24 hours per day, 365 days per year including bank and public holidays for the benefit of adults and older people assessed by the Council as requiring this service who live within the North Ayrshire Council area which includes the islands of Arran and Cumbrae.

## Notice URLs

- http://
- http://www.north-ayrshire.gov.uk
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=517909
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000517909

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000517909. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000517909.json.