---
title: "Quality Barometer"
ocid: "ocds-r6ebe6-0000519154"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000519154"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000519154.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000519154.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HISTORIC ENVIRONMENT SCOTLAND"
published: "2018-03-09"
---

# Quality Barometer

Buyer: HISTORIC ENVIRONMENT SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000519154

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000519154)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000519154.json)

## Summary

Historic Environment Scotland is currently engaged in a public procurement process for the "Quality Barometer" project, aimed at developing a tool to enhance the visitor experience at their sites. This tender falls under the services category within the built heritage and tourism industry, and the procurement stage is active as of 30 November 2017. The contract value is set at £96,000, with bids due by 30 November 2017. The buyer's contact details include Fiona Fretwell, who can be reached at procurement@hes.scot. The procurement method is an open procedure.

This tender presents significant opportunities for businesses, particularly those specialising in visitor experience technologies, data analysis, and feedback systems. Companies with experience in delivering similar services for heritage or tourism sites, as well as those with capabilities in integrating diverse customer feedback into cohesive solutions, would be well-suited to compete. Given the scale of this contract and the potential for extensions, successful bidders may find prospects for sustained engagement with Historic Environment Scotland, contributing to their growth in the public sector.

## Notice

HES has a requirement to develop a Quality Barometer to monitor and improve the visitor experience at HES sites. This is a new requirement and is not replacing a current solution. To achieve this a product must be able to bring the wide range of feedback the organisation receives together into one place

### Lot Information

Lot 1

HES has a requirement to develop a Quality Barometer to monitor and improve the visitor experience at HES sites. This is a new requirement and is not replacing a current solution. To achieve this a product must be able to bring the wide range of feedback the organisation receives together into one place.

Renewal: Option to extend for up to a further 24 months following initial contract period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR312935 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Mar 2018 |
| Submission deadline | 30 Nov 2017 |
| Future notice date | Not specified |
| Award date | 28 Feb 2018 |
| Contract period | Not specified |
| Recurrence | If contract is extended for the full 4 years, then the service will be re-tendered during 2022. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £96,000 |
| Lots value | £96,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENVIRONMENT SCOTLAND |
| Additional buyers | FORESTRY COMMISSION; NATIONAL TRUST FOR SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH9 1SH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Sighthill/Gorgie |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EKOMI |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 9 Mar 2018 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR312935
- 15 Nov 2017 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV301117

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV301117&idx=8
  27th November 2017 - Guide
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV301117&idx=7
  24th November 2017 - Questions and Answers
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV301117&idx=3
  16th November 2017 - Document 4 - Quality and Pricing Schedules
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV301117&idx=6
  16th November 2017 - Document 4 - Quality and Pricing Schedules Revised Version
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV301117&idx=2
  15th November 2017 - Document 2 - Specification
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV301117&idx=4
  15th November 2017 - Document 5 - Terms and Conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV301117&idx=5
  15th November 2017 - Document 3 - ESPD
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV301117&idx=1
  15th November 2017 - Document 1 - Instruction to Tenderers
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV301117
  Quality Barometer - HES has a requirement to develop a Quality Barometer to monitor and improve the visitor experience at HES sites. This is a new requirement and is not replacing a current solution. To achieve this a product must be able to bring the wide range of feedback the organisation receives together into one place
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR312935
  Quality Barometer - HES has a requirement to develop a Quality Barometer to monitor and improve the visitor experience at HES sites. This is a new requirement and is not replacing a current solution. To achieve this a product must be able to bring the wide range of feedback the organisation receives together into one place

## Notice URLs

- http://
- http://historicenvironment.scot
- http://https://www.forestry.gov.uk/
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000519154

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000519154. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000519154.json.