---
title: "Telephony Services"
ocid: "ocds-r6ebe6-0000519959"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000519959"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000519959.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000519959.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ABERTAY HOUSING ASSOCIATION LTD"
published: "2018-01-17"
---

# Telephony Services

Buyer: ABERTAY HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-r6ebe6-0000519959

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## Summary

Abertay Housing Association Ltd is seeking tenders for "Telephony Services" encompassing landline and mobile services, including maintenance and monitoring, to be delivered at their Dundee location. The procurement process is currently in the Tender stage, with submissions due by 11 December 2017. The open procedure allows for broad participation, and the contract value is estimated at £80,000 with a contract period starting on 21 March 2018 and lasting for two years, potentially extendable for a further two years.

This tender presents significant growth opportunities for telecommunications providers, particularly those specialising in integrated telephony solutions, maintenance services, and VOIP technologies. Companies that can demonstrate robust network coverage in Dundee and Forfar, as well as those offering innovative call monitoring features, will be well-positioned to compete. The tender is open to both established providers and smaller firms with expertise in service delivery and customer support.

## Notice

Telephony services including landlines and mobiles, maintenance and monitoring service

### Lot Information

Landline, maintenance and monitoring services

1. Landlines The proposal should be for services commencing on 21 March 2018 and finishing on 20 March 2020 with a possible extension for a further two years and include the following: - 34 lines which are detailed in the attached spreadsheet: - 7 are ADSL lines (one shared as a phone line) - 4 are covered by Redcare which requires a BT or BT compliant line. - 7 require level 1 care, 8 require level 4 care and the remainder require level 2 care - One number has 10 channels which support 43 DDI numbers including 1 fax line and 2 Streamline lines - Current phone numbers to be maintained - A full maintenance package to be provided on all lines, including public holiday and out of hours cover. Our current phone system runs on an Avaya IP500 CCU. Suppliers should confirm that this system is suitable or, if not, suggest alternatives including costings. AHA has an aspiration to move to VOIP. Suppliers should set out how this would be achieved and the costs involved and advise on whether this should be in place for the start of the contract, or be introduced during the contract. 2. Monitoring Call monitoring software should be able to: - Monitor up to ten agents - Record the number of calls - Record the number of lost calls (with the ability to set a time threshold below which it is not counted as a call) - Record the number of agents logged on and what their 'status' was at any given time - Record answer times (Minimum, maximum and average and number answered within target) - Further investigate any of the above, should the need arise - Format this data in a presentable way for the purposes of tracking trends (e.g. graphs, pie charts etc) easily - ideally without having to, but still being able to, export the data into excel and manipulate it as required. - Readily review historical call data for the purpose of tracking trends - Manager to be able to monitor performance and answer calls as agent at the same time. - Agents to select a variety of statuses depending on their delegated task and to be able to create bespoke status settings to allow agents statuses to be reviewed. The ability to set each status with different call receiving priorities. Service and training should be available during AHA opening hours as set out in section A. AHA does not currently record calls and has no immediate plans to introduce this. We would however want this functionality to be available

Renewal: For further 2 years

Mobile phone services

The proposal should be for services commencing on 21 March 2018 for two years and include the following: - 24 smartphone handsets and SIMs - Current phone numbers to be maintained (one new number required) - Minimum of 100Mb data per month per handset - Minimum of 750 texts per month through all handsets - Minimum of 1,500 minutes per month through all handsets - Data only SIMs for 2 tablets, with minimum of 2,000Mb per month with the ability to cancel / add data SIMs at one month's notice Current handsets are mostly Samsung Galaxy J5. Please propose the handset you would suggest. Ideally we would like identical handsets for all users. It is important that the handset proposed has a good quality camera. Suppliers should be able to demonstrate good network coverage throughout Dundee and in Forfar. Shortlisted suppliers will be asked to demonstrate coverage on the proposed handsets in areas where we know there have been issues in the past.

Renewal: For a further 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN306686 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jan 2018 |
| Submission deadline | 11 Dec 2017 |
| Future notice date | Not specified |
| Award date | 21 Dec 2017 |
| Contract period | Not specified |
| Recurrence | In 2 or 4 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABERTAY HOUSING ASSOCIATION LTD |
| Locality | DUNDEE |
| Post town | Dundee |
| Postcode | DD4 9HE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | North East |
| Westminster constituency | Arbroath and Broughty Ferry |
| Delivery location | TLM71 Angus and Dundee City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXCHANGE COMMUNICATIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services

### Codes

- 32250000 - Mobile telephones
- 50334110 - Telephone network maintenance services
- 64210000 - Telephone and data transmission services
- 64214000 - Dedicated-business telephone network services

## Release History

- 17 Jan 2018 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN306686
- 24 Nov 2017 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV302126

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV302126&idx=2
  24th November 2017 - Tender request
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV302126&idx=3
  24th November 2017 - Lines
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV302126&idx=1
  24th November 2017 - Postcodes
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV302126
  Telephony Services - Telephony services including landlines and mobiles, maintenance and monitoring service
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN306686
  Telephony Services - Telephony services including landlines and mobiles, maintenance and monitoring service

## Notice URLs

- http://
- http://www.abertayha.co.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000519959

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000519959. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000519959.json.