---
title: "Provision of Continuous Customer Feedback Services"
ocid: "ocds-r6ebe6-0000519997"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000519997"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000519997.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000519997.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SOUTH LANARKSHIRE COUNCIL"
published: "2018-03-12"
---

# Provision of Continuous Customer Feedback Services

Buyer: SOUTH LANARKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000519997

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000519997)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000519997.json)

## Summary

The procurement process involves South Lanarkshire Council, located in Hamilton, UK, seeking suppliers for the "Provision of Continuous Customer Feedback Services." This contract, with an estimated value of £300,000, is categorised under housing and community amenities and falls within the services sector. The procurement method employed is an open procedure, and the tender period concluded on 29th December 2017. The contract was officially awarded on 12th March 2018, and it includes an optional two-year extension based on performance and funding availability.

This tender presents an excellent opportunity for businesses specialising in customer feedback services, market research, and community engagement to expand their portfolios. Companies with experience in conducting comprehensive surveys, ensuring compliance with regulations, and demonstrating technical and professional capabilities would be particularly well-suited to participate. The contract’s emphasis on community benefits also offers a chance for bidders to showcase their commitment to local engagement and support.

## Notice

Provision of Continuous Customer Feedback Services

### Lot Information

Lot 1

South Lanarkshire Council, Housing and Technical Resources has in place a wide ranging continuous and periodic survey programme covering its services which provides insight into particular Landlord and associated services processes. The survey programme provides reliable and comprehensive feedback from South Lanarkshire Council's domestic tenants and is used to identify areas of satisfaction and areas for improvement. The main objectives of the contract will be to:- 1. deliver contract compliance with South Lanarkshire Council Standing Orders 2. ensure that any specific requirements of the Scottish Housing Regulator for reporting on the Scottish Social Housing Charter can be accommodated. The estimated cost of 300000GBP includes the optional two year extension period.

Renewal: Following the initial five year term, there is an optional contract extension period of up to two years subject to satisfactory performance, financial standing and availability of funding

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313416 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Mar 2018 |
| Submission deadline | 29 Dec 2017 |
| Future notice date | Not specified |
| Award date | 12 Mar 2018 |
| Contract period | Not specified |
| Recurrence | October 2022 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | £300,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH LANARKSHIRE COUNCIL |
| Locality | HAMILTON |
| Post town | Motherwell |
| Postcode | ML3 0AA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Hamilton North and East |
| Westminster constituency | Hamilton and Clyde Valley |
| Delivery location | TLM95 South Lanarkshire |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 12 Mar 2018 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313416
- 21 Nov 2017 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV302005

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV302005
  Provision of Continuous Customer Feedback Services - Provision of Continuous Customer Feedback Services
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313416
  Provision of Continuous Customer Feedback Services - Provision of Continuous Customer Feedback Services

## Notice URLs

- http://
- http://www.southlanarkshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000519997
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000519997. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000519997.json.