---
title: "IT Field Services Software"
ocid: "ocds-r6ebe6-0000526544"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000526544"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000526544.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000526544.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH WATER"
published: "2018-01-18"
---

# IT Field Services Software

Buyer: SCOTTISH WATER  
Current stage: Award  
OCID: ocds-r6ebe6-0000526544

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000526544)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000526544.json)

## Summary

The procurement process for IT Field Services Software, initiated by Scottish Water, is complete and was held under a selective procurement method involving a negotiated procedure with prior call for competition. The project, categorised under the services industry, aims to enhance field service operations by integrating software with existing front office functions. This tender was associated with Glasgow, UK, and the contract was awarded on 14th September 2017, following the submission of bids from three suppliers.

This tender represents a significant opportunity for businesses specialising in software development, particularly those focusing on field service management and integration solutions. Companies that can create efficient systems to meet the specifications outlined, such as job scheduling, customer information access, and real-time communication with field personnel, would find themselves well-positioned to participate in similar future procurement processes. The success of this contract might open doors for further collaborations within the utilities sector, encouraging increased engagement with organisations like Scottish Water.

## Notice

Field services software to integrate with existing front office functions and communicate with field service personnel

### Lot Information

Lot 1

The field service component is intended to integrate with front office function allowing field service personnel to be able to: - accept, reject and update jobs sent to them - get information about a customer, asset or premises involved in a job - get information about the assets involved in a job - get information to support the job from a variety of internal and external sources, including photo, video - identify equipment that is required to complete the job - identify related jobs for the customer, at the asset/premise or in the vicinity - report job status back to corporate functions - complete a job with the relevant required information - ask for additional work to be carried out where applicable. Price is not the only award criterion and all criteria are stated only in the procurement documents

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307095 |
| Notice type | OJEU - F6 - Contract Award Notice (Utilities) |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2018 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Sep 2017 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH WATER |
| Locality | CUMBERNAULD ROAD |
| Post town | Not specified |
| Postcode | STEPPS,GLAS GOW |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLICKSOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 18 Jan 2018 at 00:00 - Award - OJEU - F6 - Contract Award Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307095

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307095
  IT Field Services Software - Field services software to integrate with existing front office functions and communicate with field service personnel

## Notice URLs

- http://
- http://www.clicksoftware.com
- http://www.scottishwater.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000526544

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000526544. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000526544.json.