---
title: "Customer Support System; Re-implementation from CRM 2011 (on premise) to Dynamics 365 in the Cloud"
ocid: "ocds-r6ebe6-0000527828"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000527828"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000527828.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000527828.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED"
published: "2018-01-26"
---

# Customer Support System; Re-implementation from CRM 2011 (on premise) to Dynamics 365 in the Cloud

Buyer: THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000527828

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000527828)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000527828.json)

## Summary

The Skills Development Scotland Co. Limited, based in Glasgow, has recently awarded a contract titled "Customer Support System; Re-implementation from CRM 2011 (on-premise) to Dynamics 365 in the Cloud" under the open procurement method. This procurement process, categorised within the services industry, transitioned through the tender phase and culminated in the award on 8th January 2018. The contract value amounts to £615,580. The project aims to re-implement an existing customer support system and provide essential post-re-implementation support, with the procurement being conducted in accordance with the Crown Commercial Services' Digital Outcomes and Specialists framework, reference RM1043iv.

This procurement represents a significant opportunity for businesses specialising in IT services, particularly those with expertise in customer relationship management systems and cloud solutions. SMEs with capabilities in systems re-implementation, technical support, and software development could find themselves well-positioned to compete for future contracts in similar projects. The focus on cloud-based solutions signifies a growing demand in the industry for scalable and adaptable IT services, making this an ideal time for companies in this sector to explore available avenues for growth and collaboration.

## Notice

Customer Support System; Re-implementation from CRM 2011 (on premise) to Dynamics 365 in the Cloud

### Lot Information

Lot 1

This procurement was for the following; Re-implement an existing system from Dynamics CRM 2011 on-premise to Dynamics 365 and provide post re-implementation support and further development from an emerging backlog of requirements. **Please note that this procurement was carried out under the Crown Commercial Services' Digital Outcomes and Specialists framework agreement, ref RM1043iv. In line with the framework agreement the requirements were published on the Digital Marketplace**

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307974 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2018 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Jan 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £615,580 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 1DY |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow East |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INCREMENTAL GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 26 Jan 2018 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307974

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307974
  Customer Support System; Re-implementation from CRM 2011 (on premise) to Dynamics 365 in the Cloud - Customer Support System; Re-implementation from CRM 2011 (on premise) to Dynamics 365 in the Cloud

## Notice URLs

- http://
- http://www.skillsdevelopmentscotland.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000527828

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000527828. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000527828.json.