---
title: "O365 Skype Workstream - Contact Centre Solution for SE EFRS and EIS Helpdesk"
ocid: "ocds-r6ebe6-0000527837"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000527837"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000527837.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000527837.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED"
published: "2018-01-26"
---

# O365 Skype Workstream - Contact Centre Solution for SE EFRS and EIS Helpdesk

Buyer: THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000527837

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000527837)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000527837.json)

## Summary

The procurement process titled "O365 Skype Workstream - Contact Centre Solution for SE EFRS and EIS Helpdesk" has been initiated by The Skills Development Scotland Co. Limited, located in Glasgow, UK. This procurement falls under the services industry category and was conducted via an open procedure. The award has been completed, with the contract dated 30 November 2017, and the total contract value amounts to £177,250. The involved parties include Voicenet Solutions Ltd - trading as 8x8, which was awarded the contract for providing Skype for Business compatible call centre software.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with a focus on cloud solutions and contact centre technologies. Companies that offer integration services with Microsoft Office 365 and have experience in implementing communications software will be particularly well-positioned to compete. Engaging in such tenders allows businesses to expand their client base by aligning with public sector organisations like Skills Development Scotland, Scottish Enterprise, and Highlands and Islands Enterprise.

## Notice

SDS's Enterprise Information Systems department is currently embarking on a transition from existing legacy solutions to Microsoft Office 365 across the three Partner organisations of SDS, Scottish Enterprise and Highlands and Islands Enterprise. As part of the transition to O365 the three organisations will move to the Skype for Business software. In order to support this transition it was identified that the two call centres within EIS and Scottish Enterprise's EFRS will require call centre software which is compatible with Skype for Business.

### Lot Information

Lot 1

Skype for Business compatible Contact Centre Software. The procurement process was conducted via Crown Commercial Services GCloud 9 agreement.. The Crown Commercial Services' GCloud 9 buying process was followed to award this Call Off Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307951 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2018 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Nov 2017 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £177,250 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 1DY |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow East |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICENET SOLUTIONS LTD - T/A 8X8 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Jan 2018 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307951

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307951
  O365 Skype Workstream - Contact Centre Solution for SE EFRS and EIS Helpdesk - SDS's Enterprise Information Systems department is currently embarking on a transition from existing legacy solutions to Microsoft Office 365 across the three Partner organisations of SDS, Scottish Enterprise and Highlands and Islands Enterprise. As part of the transition to O365 the three organisations will move to the Skype for Business software. In order to support this transition it was identified that the two call centres within EIS and Scottish Enterprise's EFRS will require call centre software which is compatible with Skype for Business.

## Notice URLs

- http://
- http://www.skillsdevelopmentscotland.co.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000527837

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000527837. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000527837.json.