--- title: "Customer Service and the Planning System" ocid: "ocds-r6ebe6-0000528032" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000528032" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000528032.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000528032.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "SCOTTISH GOVERNMENT" published: "2018-02-13" --- # Customer Service and the Planning System Buyer: SCOTTISH GOVERNMENT Current stage: Tender OCID: ocds-r6ebe6-0000528032 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000528032) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000528032.json) ## Summary The Scottish Government is seeking proposals through an open tender for a project titled "Customer Service and the Planning System," aimed at identifying innovative customer service techniques suitable for enhancing the Planning Service in Scotland. The procurement process is currently at the tender stage, with submissions closing on 13th March 2018. Interested parties can submit their proposals electronically. The contract value is set at £10,000, and the location for the project execution falls within the UK. The tender documentation details various requirements and classifications pertinent to bidders. This opportunity presents significant potential for businesses engaged in service innovation, research, and consultancy, particularly those with a focus on customer service optimisation. Companies with expertise in customer experience research and those capable of providing recommendations for improving public sector services would be well-positioned to compete for this contract. Firms are encouraged to act swiftly, ensuring they prepare and submit their proposals well before the deadline to mitigate any last-minute technical issues. ## Notice The aim of this research is to identify customer service techniques across larger organisations which could be considered 'cutting edge' and to make recommendations on how they can be introduced into the Planning Service ### Lot Information Lot 1 The research will be used to inform work being undertaken to improve the performance of the planning system in Scotland and provide a number of options/techniques that authorities might use to improve the customer experience ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB309967 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Feb 2018 | | Submission deadline | 13 Mar 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £10,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH GOVERNMENT | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH1 3DG | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | City Centre | | Westminster constituency | Edinburgh East and Musselburgh | | Delivery location | Not specified | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73110000 - Research services ## Release History - 13 Feb 2018 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB309967 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB309967&idx=3 13th February 2018 - Schedule 1 - Instructions for Tenderers - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB309967&idx=4 13th February 2018 - Schedule 2 - Form of Tender to the Scottish Government - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB309967&idx=5 13th February 2018 - Schedule 3 - Pricing Schedule - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB309967&idx=6 13th February 2018 - Scottish Government Terms and Conditions (SGTC2) - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB309967&idx=1 13th February 2018 - Invitation to Tender letter - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB309967&idx=2 13th February 2018 - Research project specification - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB309967 Customer Service and the Planning System - The aim of this research is to identify customer service techniques across larger organisations which could be considered 'cutting edge' and to make recommendations on how they can be introduced into the Planning Service ## Notice URLs - http://www.publiccontractsscotland.gov.uk - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=528032 - http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx - http://www.scotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000528032 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000528032. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000528032.json.