--- title: "Customer Service and the Planning System" ocid: "ocds-r6ebe6-0000530661" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000530661" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000530661.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000530661.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "SCOTTISH GOVERNMENT" published: "2018-02-13" --- # Customer Service and the Planning System Buyer: SCOTTISH GOVERNMENT Current stage: Tender OCID: ocds-r6ebe6-0000530661 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000530661) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000530661.json) ## Summary The Scottish Government is currently overseeing a public procurement process titled "Customer Service and the Planning System", with the aim of enhancing customer service monitoring within the planning services in Scotland. This tender is classified under the services category, specifically focusing on economic affairs and general public services. The procurement method adopted is an open procedure, allowing a wide range of participants to submit their bids. The tender period for submissions ends on 13th March 2018 at 10:00 AM, with bid opening scheduled for the same time. The total value of the contract is £10,000, and the location for service delivery is within the UK. This procurement presents an excellent opportunity for businesses specialising in research and consultancy services, particularly those with experience in public sector customer service evaluation. Companies that can offer innovative solutions and techniques to improve planning systems are particularly well-suited to compete for this contract. Participating in this tender can help these businesses not only gain a foothold in public contracts but also expand their portfolio by contributing to meaningful improvements in Scotland's planning services. ## Notice The research should provide an overview of the customer service monitoring undertaken by service providers and make recommendations on how they could be adapted and applied by the planning service in Scotland ### Lot Information Lot 1 The research will be used to inform work being undertaken to improve the performance of the planning system in Scotland and provide a number of options/techniques that authorities might use to improve the customer experience. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB310036 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Feb 2018 | | Submission deadline | 13 Mar 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £10,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH GOVERNMENT | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH1 3DG | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | City Centre | | Westminster constituency | Edinburgh East and Musselburgh | | Delivery location | Not specified | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73110000 - Research services ## Release History - 13 Feb 2018 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB310036 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB310036&idx=6 21st February 2018 - Scottish Government Terms and Conditions (SGTC2) - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB310036&idx=7 21st February 2018 - Scottish Government Terms and Conditions (SGTC2) - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB310036&idx=3 13th February 2018 - Schedule 1 - Instructions for Tenderers - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB310036&idx=4 13th February 2018 - Schedule 2 - Form of Tender to the Scottish Government - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB310036&idx=5 13th February 2018 - Schedule 3 - Pricing Schedule - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB310036&idx=1 13th February 2018 - Invitation to Tender letter - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB310036&idx=2 13th February 2018 - Research Project specification - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB310036 Customer Service and the Planning System - The research should provide an overview of the customer service monitoring undertaken by service providers and make recommendations on how they could be adapted and applied by the planning service in Scotland ## Notice URLs - http://www.publiccontractsscotland.gov.uk - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=530661 - http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx - http://www.scotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000530661 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000530661. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000530661.json.