---
title: "Request for Information - Tenant Satisfaction Survey"
ocid: "ocds-r6ebe6-0000532943"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000532943"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000532943.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000532943.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "SCOTTISH BORDERS HOUSING ASSOCIATION"
published: "2018-02-27"
---

# Request for Information - Tenant Satisfaction Survey

Buyer: SCOTTISH BORDERS HOUSING ASSOCIATION  
Current stage: Planning  
OCID: ocds-r6ebe6-0000532943

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000532943.json)

## Summary

The Scottish Borders Housing Association, located at South Bridge House, Whinfield Road, Selkirk, is planning a procurement entitled "Request for Information - Tenant Satisfaction Survey". This initiative falls under the housing and community amenities sector, specifically aimed at conducting quarterly surveys to gather tenant perceptions and satisfaction regarding the services provided. Key dates include the planned communication of future notices on 14th March 2018 and the initial notice dated 27th February 2018, where additional documents related to this procurement are available for interested parties.

This tender presents a significant opportunity for businesses engaged in survey and research services, particularly those with experience in tenant satisfaction assessments and community engagement. Companies specialising in market research, data analysis, and report generation would be well-suited to participate. The shift to more frequent surveys indicates a growing focus on responsive and adaptive service delivery, suggesting potential for a fruitful collaboration with the Scottish Borders Housing Association in enhancing customer insights.

## Notice

SBHA is seeking to conduct a programme of quarterly surveys to assess Tenant perceptions of and satisfaction with the services they receive from SBHA. This is a shift away from the annual surveys conducted over previous years in order to gather satisfaction information more frequently to identify emerging trends or issues more quickly.

### Lot Information

Lot 1

SBHA is seeking to conduct a programme of quarterly surveys to assess Tenant perceptions of and satisfaction with the services they receive from SBHA. This is a shift away from the annual surveys conducted over previous years in order to gather satisfaction information more frequently to identify emerging trends or issues more quickly. It is expected that the successful supplier will provide SBHA with a report on the survey outcomes and provide us with greater customer insight information and be prepared to present this to our Board. We would also expect to have access to survey results which enables further analysis of the information gathered tailored to our needs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB311722 |
| Notice type | PCS Notice - Website Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2018 |
| Submission deadline | Not specified |
| Future notice date | 14 Mar 2018 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH BORDERS HOUSING ASSOCIATION |
| Locality | SELKIRK |
| Post town | Galashiels |
| Postcode | TD7 5DT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM91 Scottish Borders |
| Local authority | Scottish Borders |
| Electoral ward | Selkirkshire |
| Westminster constituency | Berwickshire, Roxburgh and Selkirk |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 27 Feb 2018 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB311722

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB311722&idx=2
  5th March 2018 - Q&As
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB311722&idx=1
  27th February 2018 - Request for Information
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB311722
  Request for Information - Tenant Satisfaction Survey - SBHA is seeking to conduct a programme of quarterly surveys to assess Tenant perceptions of and satisfaction with the services they receive from SBHA. This is a shift away from the annual surveys conducted over previous years in order to gather satisfaction information more frequently to identify emerging trends or issues more quickly.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=532943
- http://www.sbha.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000532943

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000532943. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000532943.json.