---
title: "NHS Highland GP Desktop and Server support"
ocid: "ocds-r6ebe6-0000534680"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000534680"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000534680.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000534680.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NHS HIGHLAND"
published: "2024-12-13"
---

# NHS Highland GP Desktop and Server support

Buyer: NHS HIGHLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000534680

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000534680.json)

## Summary

NHS Highland has awarded a contract for IT support services titled "NHS Highland GP Desktop and Server support" under the health industry category. The buying organisation, NHS Highland, located in Inverness, has engaged Microtech Group Ltd. The procurement process, which followed a restricted procedure, has successfully concluded, and the contract was officially signed on 1 November 2019. The contract encompasses services such as general desktop and server support, helpdesk operations for general medical practices, and server maintenance services for non-GP sectors. The contract is valued at £1,756,400 and is set to run for eight years, with options to terminate at the end of years one, five, six, and seven.

This tender presents a significant growth opportunity for businesses in the IT services sector, particularly those specialising in desktop and server support, network maintenance, and helpdesk services. Companies with expertise in providing comprehensive IT solutions, technical infrastructure advice, and data verification services will find this contract well-suited to their capabilities. The procurement process favoured suppliers with strong technical qualifications, robust infrastructure, and the ability to meet stringent service level requirements, thereby facilitating a productive collaboration aimed at enhancing NHS Highland's IT operations.

## Notice

NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.

### Lot Information

Lot 1

NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. General Medical Practices' services. IT services are required for desktop, server and network support co-ordinated through a helpdesk to meet the requirements of a service level agreement. The supplier will be required to provide pro-active technical advice to NHS Highland regarding technical infrastructure and issues arising from use of the infrastructure and general medical practices' clinical systems. The helpdesk services should include the ability to act as a single helpdesk point for any computer issue including those not supported by this contract. Other orderable services: - Provision of a service to securely collect and dispose of IT equipment - Provision of desktop installation services - Provision of data verification services - Provision of warehousing and delivery services Managed Sector (Non GP) Services. Server Maintenance for NHS Highland's server estate (including handling warranty calls). Helpdesk cover for the logging of calls associated with the NHS Highland server estate. Optional items - Managed Sector (Non GP) Services. - Provision of out of hours cover to the NHS Highland server estate - Provision of an on-demand helpdesk service to complement the existing in house helpdesk system. - Provision of an on-demand desktop installation service to complement the existing in house provision. - Provision of an on-demand 1st/2nd line support service to complement the existing in house provision.

Renewal: 8 year term with the option to terminate at the end of years one, five, six and seven.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520214 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2024 |
| Submission deadline | 9 Apr 2018 |
| Future notice date | Not specified |
| Award date | 1 Nov 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | £2,500,000 |
| Awards value | Not specified |
| Contracts value | £1,756,400 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HIGHLAND |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV2 3BW |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness South |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM62 Inverness and Nairn, Moray, and Badenoch and Strathspey |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROTECH GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72100000 - Hardware consultancy services
- 72253000 - Helpdesk and support services
- 72261000 - Software support services
- 72315100 - Data network support services
- 72600000 - Computer support and consultancy services

## Release History

- 13 Dec 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520214
- 28 Mar 2022 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR444821
- 9 Mar 2018 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313062

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR313062&idx=2
  12th March 2018 - ESPD
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR313062&idx=1
  12th March 2018 - ESPD
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313062
  NHS Highland GP Desktop and Server support - NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR444821
  NHS Highland GP Desktop and Server support - NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520214
  NHS Highland GP Desktop and Server support - NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.

## Notice URLs

- http://
- http://www.nhshighland.scot.nhs.uk
- http://www.publiccontractsscotland.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000534680

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000534680. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000534680.json.