---
title: "National Catering Information System"
ocid: "ocds-r6ebe6-0000536469"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000536469"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000536469.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000536469.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2019-05-14"
---

# National Catering Information System

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Award  
OCID: ocds-r6ebe6-0000536469

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## Summary

The procurement process involves the National Catering Information System contract, initiated by The Common Services Agency (NHS National Services Scotland) based in Edinburgh, UK. The project falls under the health services industry category and has reached the award stage. The contract, valued at £1,750,000, was formally signed on 14 January 2019, with the expectation for the system to be operational for a minimum of seven years. This framework is intended for use across all NHS Health Boards in Scotland and has a submission deadline that was set for 24 April 2018.

This tender presents significant growth opportunities for businesses capable of providing comprehensive IT solutions, particularly those with expertise in healthcare systems and catering management. Companies that specialise in software development, data migration, user training, and ongoing technical support will be well-suited to compete. Additionally, SMEs with a proven track record in delivering similar services can leverage this contract to expand their presence in the public sector and establish long-term connections with NHS entities across Scotland.

## Notice

NHS National Services Scotland (formerly the Common Services Agency), on behalf of NHS Scotland, wish to contract a service provider to provide a bespoke Catering Information System to replace the current methods used in all NHS Health Boards across Scotland. The contract will be let as a single-supplier framework by NHS National Services Scotland and will be available for use by all Health Boards, including Special Health Boards and any associated organisations engaged with Health Boards in the provision of Healthcare in Scotland. The successful supplier will be expected to, migrate data from legacy systems, implement new system, train users and support the system throughout Scotland. A National Licence for the software may be purchased. The system must be supported for a minimum of seven years from the project completion date

### Lot Information

Lot 1

The need for a National Catering Information System (NCIS) was first identified whilst catering reviews of NHS Boards were being undertaken in 2013 as part of the National Strategic Review of Soft Facilities. During the catering review process, catering managers identified the need for a catering IT system that could provide them with timely data across a number of service areas, to enabling informed decision-making for the service, without the need to wait for official finance statements. The proposed NCIS will include the following modules: - Stock planning, management and control - Production planning, purchasing and waste management - Recipe costing - Financial, management, benchmarking reports - Non-patient catering sales reporting and analysis - Bedside electronic patient meal ordering and delivery Scope The overall project objective is to implement an integrated IT solution to support the management of food production and catering services. NHS Boards require a system that will support the tracking and analysis of all aspects of catering production and service for both patient and non-patient catering services. The catering service also requires a system that will allow NHS Boards to develop their own bespoke reports, for example financial management reports, trend analysis, and benchmarking. The system must have the ability to manage individual patient menu choices, the collation of orders into a consolidated list for the production of the food, and split the resulting food order into individual wards for the delivery of the food, then return to individual choices for the serving of the food. To ensure that the NCIS covers all aspects of catering, the system must have the ability to manage and maintain non-patient catering services and sales. The system must either have the ability to provide Nutritional Analysis functionality or integrate with current Nutritional systems. To achieve all of the above the system must be web enabled and have the ability to be used on multiple platforms such as PC and handheld devices, and must work both on and offline.

Options: Call off contracts from the framework will be for 7 years with the option of annual renewal thereafter.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY354374 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2019 |
| Submission deadline | 24 Apr 2018 |
| Future notice date | Not specified |
| Award date | 14 Jan 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,750,000 |
| Lots value | £1,750,000 |
| Awards value | Not specified |
| Contracts value | £1,750,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYNBIOTIX SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 May 2019 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY354374
- 23 Mar 2018 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR314545

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR314545&idx=1
  24th March 2018 - ESPD Scoring
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR314545&idx=2
  24th March 2018 - ESPD
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR314545
  National Catering Information System - NHS National Services Scotland (formerly the Common Services Agency), on behalf of NHS Scotland, wish to contract a service provider to provide a bespoke Catering Information System to replace the current methods used in all NHS Health Boards across Scotland. The contract will be let as a single-supplier framework by NHS National Services Scotland and will be available for use by all Health Boards, including Special Health Boards and any associated organisations engaged with Health Boards in the provision of Healthcare in Scotland. The successful supplier will be expected to, migrate data from legacy systems, implement new system, train users and support the system throughout Scotland. A National Licence for the software may be purchased. The system must be supported for a minimum of seven years from the project completion date
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY354374
  National Catering Information System - NHS National Services Scotland (formerly the Common Services Agency), on behalf of NHS Scotland, wish to contract a service provider to provide a bespoke Catering Information System to replace the current methods used in all NHS Health Boards across Scotland. The contract will be let as a single-supplier framework by NHS National Services Scotland and will be available for use by all Health Boards, including Special Health Boards and any associated organisations engaged with Health Boards in the provision of Healthcare in Scotland. The successful supplier will be expected to, migrate data from legacy systems, implement new system, train users and support the system throughout Scotland. A National Licence for the software may be purchased. The system must be supported for a minimum of seven years from the project completion date

## Notice URLs

- http://
- http://genss.nss.scot.nhs.uk/portal/page?_pageid=515,1&_dad=portal&_schema=PORTAL
- http://www.nhsscotlandprocurement.scot.nhs.uk/
- http://www.publiccontractsscotland.gov.uk/Default.aspx
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000536469

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000536469. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000536469.json.