---
title: "Insurance and Claims Handling Service"
ocid: "ocds-r6ebe6-0000537113"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000537113"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000537113.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000537113.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH FIRE AND RESCUE SERVICE"
published: "2024-06-12"
---

# Insurance and Claims Handling Service

Buyer: SCOTTISH FIRE AND RESCUE SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000537113

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000537113.json)

## Summary

The Scottish Fire and Rescue Service, based in Cambuslang, UK, initiated a tender process for the procurement of Insurance and Claims Handling Service. The procurement method used was a limited award procedure without prior publication of a call for competition. The buying organisation decided to extend current arrangements with the existing service provider after no valid tender submissions were received, with the aim of ensuring proper service provision. The procurement process was completed, leading to the award of a new contract provision from 1st April 2019.

This tender process presents an opportunity for businesses operating in the public order and safety industry to potentially secure a contract with the Scottish Fire and Rescue Service. The buying organisation, governed by public law, sought to address its insurance and claims handling service needs through a procurement process. Businesses experienced in providing such services and willing to adhere to the procurement method used would be well-suited to compete in this tender process, which reached completion with a contract signed in March 2018.

## Notice

SFRS was required to abandon a tender exercise for Insurance and Claims Handling Service in March 2018 as a result of receiving no valid tender submissions from the bids submitted. As a result it has been necessary to extend current arrangements with the existing service provider for a period not exceeding 12 months to ensure that SFRS has the proper insurance and claims handling service provision in place. During this 12 month period SFRS will undertake a new procurement process leading to the award of a new contract provision from 1 April 2019

### Lot Information

Lot 1

SFRS was required to abandon a tender exercise for Insurance and Claims Handling Service in March 2018 as a result of receiving no valid tender submissions from the bids submitted. As a result it has been necessary to extend current arrangements with the existing service provider for a period not exceeding 12 months to ensure that SFRS has the proper insurance and claims handling service provision in place. During this 12 month period SFRS will undertake a new procurement process leading to the award of a new contract provision from 1 April 2019

### Procurement Information

SFRS was required to abandon a tender exercise for Insurance and Claims Handling Service in March 2018 as a result of receiving no valid tender submissions from the bids submitted. In accordance with Article 32 of Public Sector Directive 2014/24/EU, a contracting authority may use the negotiated procedure without prior publication "where no tenders or no suitable tenders or no requests to participate or no suitable requests to participate have been submitted in response to an open procedure or a restricted procedure, provided that the initial conditions of the contract are not substantially altered and that a report is sent to the Commission where it so requests". As a result of receiving no valid bids, it has been necessary to extend current arrangements with the existing service provider for a period not exceeding 12 months to ensure that SFRS has the proper insurance and claims handling service provision in place. During this 12 month period SFRS will undertake a new procurement process leading to the award of a new contract provision from 1 April 2019

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN507356 |
| Notice type | OJEU - F21 - Social And other Specific Services (Public Contracts) |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jun 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Mar 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,900,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH FIRE AND RESCUE SERVICE |
| Locality | CAMBUSLANG |
| Post town | Glasgow |
| Postcode | G72 7NA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Cambuslang East |
| Westminster constituency | Rutherglen |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZURICH MUNICIPAL |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66510000 - Insurance services

## Release History

- 12 Jun 2024 at 00:00 - Award - OJEU - F21 - Social And other Specific Services (Public Contracts) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN507356
- 29 Mar 2018 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR315265

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR315265
  Insurance and Claims Handling Service - SFRS was required to abandon a tender exercise for Insurance and Claims Handling Service in March 2018 as a result of receiving no valid tender submissions from the bids submitted. As a result it has been necessary to extend current arrangements with the existing service provider for a period not exceeding 12 months to ensure that SFRS has the proper insurance and claims handling service provision in place. During this 12 month period SFRS will undertake a new procurement process leading to the award of a new contract provision from 1 April 2019
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN507356
  Insurance and Claims Handling Service - SFRS was required to abandon a tender exercise for Insurance and Claims Handling Service in March 2018 as a result of receiving no valid tender submissions from the bids submitted. As a result it has been necessary to extend current arrangements with the existing service provider for a period not exceeding 12 months to ensure that SFRS has the proper insurance and claims handling service provision in place. During this 12 month period SFRS will undertake a new procurement process leading to the award of a new contract provision from 1 April 2019

## Notice URLs

- http://
- http://firescotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000537113
- https://www.scotcourts.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000537113. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000537113.json.
