---
title: "SBHA Tenant Satisfaction Survey"
ocid: "ocds-r6ebe6-0000539805"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000539805"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000539805.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000539805.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH BORDERS HOUSING ASSOCIATION"
published: "2019-11-05"
---

# SBHA Tenant Satisfaction Survey

Buyer: SCOTTISH BORDERS HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-r6ebe6-0000539805

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000539805.json)

## Summary

The Scottish Borders Housing Association is conducting a procurement process for the SBHA Tenant Satisfaction Survey, aimed at assessing tenant satisfaction within the UK housing sector, specifically in the Scottish Borders region. The procurement method used is an open procedure, with the contract valued at approximately £50,000. The submission deadline for tenders is set for 27 June 2018, followed by an award period commencing on the same date. The contract is anticipated to span three years, indicating a significant opportunity for continuous engagement with tenants to enhance service delivery.

This tender presents an excellent opportunity for market research firms, particularly those specialising in tenant satisfaction surveys and community engagement services. Businesses that can demonstrate relevant experience and adhere to the required standards, including familiarity with conducting surveys and analysing tenant feedback, would be particularly well-suited to compete. With the emphasis on providing quarterly survey reports and potential extensions based on tenant feedback methodologies, successful bidders could establish enduring partnerships with the Scottish Borders Housing Association, paving the way for future contracts.

## Notice

SBHA is seeking to award a contract for the provision of Tenant Satisfaction Surveys.

### Lot Information

Lot 1

SBHA is seeking to conduct a programme of quarterly general surveys to assess Tenant perceptions of, and satisfaction with, the services they receive from SBHA. This is a shift away from surveys which are currently carried out annually. In addition to this, SBHA request that the tenderers quote for transactional satisfaction surveys with a specific focus on service transaction and improvement e.g. repairs customers. SBHA has 5,561m homes and seeks to survey at least a rolling third of tenants per year. The contract is for three years.. All bidders are required to complete the ESPD, any minimum requirements and the scoring methodology are set out below.

Options: Where tenant numbers increase or technology offers more effective or efficient means of gathering this information SBHA will want to benefit from these opportunities.

Renewal: 1 x 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371093 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Nov 2019 |
| Submission deadline | 27 Jun 2018 |
| Future notice date | Not specified |
| Award date | 6 Aug 2018 |
| Contract period | 16 Jul 2018 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000 |
| Lots value | £50,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH BORDERS HOUSING ASSOCIATION |
| Locality | SELKIRK |
| Post town | Galashiels |
| Postcode | TD7 5DT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM91 Scottish Borders |
| Local authority | Scottish Borders |
| Electoral ward | Selkirkshire |
| Westminster constituency | Berwickshire, Roxburgh and Selkirk |
| Delivery location | TLM91 Scottish Borders |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMG RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 5 Nov 2019 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371093
- 11 Jun 2018 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN321639

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=8
  26th June 2018 - Response with questions asked and the answers.
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=9
  26th June 2018 - Response with questions asked and the answers.
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=7
  18th June 2018 - SBHA Terms & Conditions (Services)
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=3
  11th June 2018 - Invitation to Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=4
  11th June 2018 - Specification of Requirements
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=5
  11th June 2018 - Tender Schedules
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=6
  11th June 2018 - Pricing Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=1
  11th June 2018 - Stock Analysis Report
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=2
  11th June 2018 - ESPD
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN321639
  SBHA Tenant Satisfaction Survey - SBHA is seeking to award a contract for the provision of Tenant Satisfaction Surveys.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371093
  SBHA Tenant Satisfaction Survey - SBHA is seeking to award a contract for the provision of Tenant Satisfaction Surveys.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.sbha.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000539805

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000539805. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000539805.json.